ITIL 4 is the evolution of the widely recognized framework, ITIL. Developed and enhanced in collaboration with a global community of over 4,500 subject matter experts and industry experts, ITIL 4 helps IT and business professionals prepare now for skills that they will need to navigate an increasingly volatile, uncertain, complex and ambiguous (VUCA) environment in which organizations work.
TSO is the official publisher for AXELOS ITIL 4 guidance and study materials. These ITIL 4 books, pdfs, apps and online subscriptions support self-study, prepare you for your exam, and help you excel in your role.
Your ITIL 4 journey
The five ITIL® 4 'Reference and Study Guides' have just been published
A full review of the ITIL 4 publications
By Sundeep Singh, Lead Technology Service Owner - Co-op Technology
The way we work has changed. IT service management (ITSM) has evolved with modern ways of working. Digital transformation continues to shape how we approach challenges.
ITIL 4 Managing Professional guidance: the toolbox you need for IT Service Management
By Maria Cobano-Conde
Evolving from the previous ITIL v3 version, ITIL 4 supports IT practitioners in navigating the modern digital work and transforming their working practices to achieve the ultimate end goal: the collaborative co-creation of value between businesses and customers.