IT Service Management - ITIL

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ITILŪ Translations

ITILITIL provides a systematic and professional approach to the management of IT service provision. Based on expert advice and input from users, ITIL guidance is both current and practical, combining the latest thinking with sound common sense and guidance.

Using an holistic approach, ITIL looks at the lifecycle of a project rather than delivery sectors, with core lifecycle practices fully supported by more detailed content specific to industry, stakeholders and practice topics - strengthening the link between best practice and business benefits.




View the full list of official ITIL 2011 Publications and ITIL 2007 Publications.


ITIL 2011 Translations


ITIL Lifecycle Publication Suite ITIL Lifecycle Suite 2011

The core ITIL titles have been commissioned and structured to be read as a five title series: each building on the work of the other.

As the five core titles reflect the lifecycle of services, their appeal encompasses the entire spectrum of people involved at any stage of the framework. So, without being the prime audience, everyone involved will benefit from access to the entire library.

Available translations:


Japanese


Service Strategy 2011 Service Strategy 2011

The core ITIL titles have been commissioned and structured to be read as a five title series: each building on the work of the other.

As the five core titles reflect the lifecycle of services, their appeal encompasses the entire spectrum of people involved at any stage of the framework. So, without being the prime audience, everyone involved will benefit from access to the entire library.

Available translations:


Japanese


Service Design 2011 Service Design 2011

The core ITIL titles have been commissioned and structured to be read as a five title series: each building on the work of the other.

As the five core titles reflect the lifecycle of services, their appeal encompasses the entire spectrum of people involved at any stage of the framework. So, without being the prime audience, everyone involved will benefit from access to the entire library.

Available translations:


Japanese


Service Transition 2011 Service Transition 2011

The core ITIL titles have been commissioned and structured to be read as a five title series: each building on the work of the other.

As the five core titles reflect the lifecycle of services, their appeal encompasses the entire spectrum of people involved at any stage of the framework. So, without being the prime audience, everyone involved will benefit from access to the entire library.

Available translations:


Japanese


Service Operation 2011 Service Operation 2011

The core ITIL titles have been commissioned and structured to be read as a five title series: each building on the work of the other.

As the five core titles reflect the lifecycle of services, their appeal encompasses the entire spectrum of people involved at any stage of the framework. So, without being the prime audience, everyone involved will benefit from access to the entire library.

Available translations:


Japanese


Continual Service Improvement 2011 Continual Service Improvement 2011

The core ITIL titles have been commissioned and structured to be read as a five title series: each building on the work of the other.

As the five core titles reflect the lifecycle of services, their appeal encompasses the entire spectrum of people involved at any stage of the framework. So, without being the prime audience, everyone involved will benefit from access to the entire library.

Available translations:


Japanese


ITIL Version 3 (V3) - Translations


ITIL Lifecycle Publication Suite (V3) - Chinese ITIL Lifecycle Publication Suite (V3) - Chinese

The core ITIL titles have been commissioned and structured to be read as a five title series: each building on the work of the other. As the five core titles reflect the lifecycle of services, their appeal encompasses the entire spectrum of people involved at any stage of the framework. So, without being the prime audience, everyone involved will benefit from access to the entire library.

Book Book
Published: 23 Jun 2010
Price: £299.00
ISBN: 9780113312368

Also available as:


Service Strategy (V3) - Chinese Service Strategy (V3) - Chinese

A view of ITIL that aligns business and IT so that each brings out the best in the other. It ensures that every element of the Service Lifecycle is focused on customer outcomes and relates to all the companion process elements that follow. Subsequent titles in the core set will link deliverables to meeting the business goals, requirements and service management principles described in this publication.

Book Book
Published: 23 Jun 2010
Price: £85.00
ISBN: 9780113312313


Service Design (V3) - Chinese Service Design (V3) - Chinese

In order to meet the current and future business requirements, Service Design provides guidance on the production and maintenance of IT policies, architectures, and documents for the design of appropriate and innovative IT infrastructure service solutions and processes.

Book Book
Published: 23 Jun 2010
Price: £85.00
ISBN: 9780113312320


Service Transition (V3) - Chinese Service Transition (V3) - Chinese

Service Transition provides guidance and process activities for the transition of services in the operational business environment. It covers the broader, long-term change management role, release and deployment practices, so that risks, benefits, delivery mechanisms and the support of ongoing operational services are considered.

Book Book
Published: 23 Jun 2010
Price: £85.00
ISBN: 9780113312337


Service Operation (V3) - Chinese Service Operation (V3) - Chinese

Service Operation introduces, explains and details delivery and control activities to achieve operational excellence on a day-to-day basis. Readers will find many of the familiar processes from the former service support and service delivery books, which have been updated where necessary.

Book Book
Published: 23 Jun 2010
Price: £85.00
ISBN: 9780113312344


Continual Service Improvement (V3) - Chinese Continual Service Improvement (V3) - Chinese

A view of ITIL that aligns business and IT so that each brings out the best in the other. It ensures that every element of the Service Lifecycle is focused on customer outcomes and relates to all the companion process elements that follow. Subsequent titles in the core set will link deliverables to meeting the business goals, requirements and service management principles described in this publication.

Book Book
Published: 23 Jun 2010
Price: £85.00
ISBN: 9780113312351


The Introduction to the ITIL Service Lifecycle (V3) The Introduction to the ITIL Service Lifecycle (V3)

This introduction is your gateway to ITIL. It explains the basic concept of IT service Management and the place of ITIL, introducing the new lifecycle model, which puts into context all the familiar ITIL processes from the earlier books. It also serves to illuminate the background of the new ITIL structure.

Available translations:

French


Korean


ITIL Foundation Handbook ITIL Foundation Handbook

Now updated in line with the 2011 syllabus, the 'ITIL Foundation Handbook: Pocketbook from the Official Publisher of ITIL' is a quick-reference revision guide designed to help students prepare for their foundation exam. It is also a key reference aid for managers, practitioners, vendors and consultants in the workplace and while travelling.

Available translations:

Finnish



Japanese


Russian


ITIL V3 Foundation Handbook ITIL V3 Foundation Handbook

This reference revision guide is designed to help students sitting the Foundation Exam. It provides a key reference aid for managers, practitioners, vendors and consultants in the workplace and while travelling. It provides an introduction to the ITIL V3 Service Lifecycle model and an overview of the ITIL V3 qualification structure.

Available translations:

Chinese


Japanese


Danish


Swedish


ITIL Version 2 (V2) - Translations


Service Support V2 Service Support (V2)

Service Support focuses on ensuring that the customer has access to appropriate services to support business functions. Issues covered include Service Desk, Incident Management, Problem Management, Configuration Management, Change Management, and Release Management.

Available translations:

German


Japanese


Service-Delivery-V2 Service Delivery (V2)

Service Delivery was the second element in the ITIL Version 2 Infrastructure Library to be published. Service providers need to offer business users adequate support: Service Delivery covers all aspects that must be taken into consideration.

Available translations:

German


Japanese


Planning to Implement Service Management (V2) Planning to Implement Service Management (V2)

Planning to Implement Service Management explains the steps necessary to identify how an organisation might expect to benefit from ITIL and how to set about reaping those benefits.

Available translations:

Japanese


ICT Infrastructure Management (V2) ICT Infrastructure Management (V2)

This reference revision guide is designed to help students sitting the Foundation Exam. It provides a key reference aid for managers, practitioners, vendors and consultants in the workplace and while travelling. It provides an introduction to the ITIL V3 Service Lifecycle model and an overview of the ITIL V3 qualification structure.

Available translations:

Japanese


Business Perspective Volume 1 (V2) Business Perspective Volume 1 (V2)

This reference revision guide is designed to help students sitting the Foundation Exam. It provides a key reference aid for managers, practitioners, vendors and consultants in the workplace and while travelling. It provides an introduction to the ITIL V3 Service Lifecycle model and an overview of the ITIL V3 qualification structure.

Available translations:

Japanese