How metrics can transform IT services and operations, pdf
- Charles Araujo
- TSO (The Stationery Office)
With an approach to metrics this book lists some of the questions that need be asked at all levels of the organization to make sure it's on track to meet the agreed strategic objectives.
Performance-driven IT forces you to rethink how we use the data that we are swamped with every day. 'Too much information' is a common cry in business and this title makes a compelling case for reviewing available data sets. Those that are maintained need to be acted on to refocus the organization on the required strategic outcomes along the way, so that the metrics used to measure and manage performance become dynamic.
Key benefit updates
In an anecdotal manner the author highlights how metrics can be used to drive organizational change and meaningful improvement in service delivery
The overall theme is utilizing service management statistics for success
Engagingly written in every day business language , it puts the IT function into a strategic business context
The publication delivers real-life examples that will resonate with it audience and sets out the methods and processes by which an organization can achieve key transformations
Author Charles Araujo is an industry analyst, an internationally recognized authority on the digital enterprise, and author of The Quantum Age of IT: why everything you know about IT is about to change (2012) and The Ecosystem Advantage: how to build the digital ecosystem that will help you win in the digital era (2016). He is the principal analyst with Intellyx, the first industry analyst firm to be focused on Agile digital transformation. He has published more than 100 articles, is a regular contributor to CIO.com and has been quoted and published in magazines, blogs and websites, including Time, Information Week, CIO Insight, Network World, CIO & Leader, IT Business Edge, Tech Republic, Computer World, USA Today and Forbes.
|Format||Published||13 Feb 2018|