Co-creating Value in Organizations with ITIL 4: A Guide for Consultants, Executives and Managers
- David Barrow
- TSO (The Stationery Office)
Co-creating Value in Organizations with ITIL 4 expands on the principle of value co-creation described in ITIL 4. Based on the author's personal experience across different business sectors, he presents valuable insight and practical guidance on how to balance ITIL with real world situations. It is an essential read for every executive who is concerned about the long-term viability and value of their organization.
Key topics include:
Why ITIL is more than just IT
Balancing organizational values
Balancing supplier value
Delivering value to customers
The value of reporting
Adopting a practice-based approach
Embedding continual service
About the author
After working for IBM, Fidelity International, and Cap Gemini, David became an independent IT service management consultant covering digital transformations and service management process re-engineering projects in several sectors for various global clients.
During 2020-2021 he acted as a subject matter expert, presenting to C-level executives and consultants on the YouTube video, '10 Steps towards Successful Digital Transformation', and is a guest blogger for AXELOS, writing about ITIL 4 and its day-to-day use.
David has also been a panellist on the 'ITSM Crowd' YouTube channel and the Service Management Social podcast, discussing digital service management and its value to enterprise.
|Format||Published||30 Sep 2022|