TSO is delighted to offer products to international customers. Below is information that you may find useful when placing orders to be shipped outside of the UK.
- International delivery
- TSO overseas agents and distributors
- Customs charges
- International transaction fees
- Current exclusions
- Further help
As standard all orders are dispatched via standard surface
mail. Estimated delivery dates are within one to six weeks for destinations in
Europe and up to 12 weeks for the rest of the world, see below for more
|1-8 working days*
|Up to 500g £13.99; thereafter £5 per extra KG. Over 30KG reduces to £1.50 per extra KG (excl VAT)
(Europe - non-European Union)
|3-11 working days*
|Up to 500g £20.99; thereafter £6 per extra KG. Over 30KG reduces to £2.50 per extra KG (excl VAT)
(Rest of the World)
|11-20 working days*
|Up to 500g £28.99; thereafter £7 per extra KG. Over 30KG reduces to £5 per extra KG (excl VAT)
* Working days are Monday to Friday, excluding
holidays observed by the Post Office, and UPS.
High value items
The British Pharmacopoeia has a set carriage
option of £60 to anywhere in Europe, £100 to the rest of the world
(these are high value items so must be sent recorded and
Where products are added to the shopping basket with different specified standard carriage and handling rates the higher rate will be charged.
Delivery to Russia and Belarus
The British Pharmacopoeia is the only product
delivered to Russia and Belarus. UPS deliveries to these countries can only be
completed where the address includes a company name.
You can track your order via UPS's Track by Shipper's Reference service using your own reference number.
When will I receive my order?
If the publication is in stock at time of ordering it will
be dispatched within 24 hours. If you place your order after 12 noon on a
Friday (or after 12 noon on the day before a Bank Holiday) your order will be
dispatched the next working day. The total delivery time is equal to the sum of
availability of the title and dispatch time, e.g. if availability is 2-3 days
and dispatch time 1 day, the total delivery time will be 3-4 working
If after the expected delivery time you have not received your order, please contact our eSupport Customer Service Team, email: firstname.lastname@example.org or telephone: +44 (0)333 200 2425.
All goods lost in transit will also be replaced at no
extra cost if notification is received by TSO, by telephone or writing, within
21 days of the date the original order was received by TSO or the date of
publication of the goods, whichever is later.
The TSO VAT number is GB 662774703.
If an item in your shopping basket attracts VAT, your
carriage and handling charge will also be subject to VAT.
EU VAT changes are effective from 1 July 2021
From 1 July 2021, all commercial goods imported into the EU will be subject to VAT
- And the current VAT exemption for importation of goods up to 22 Euros will be removed
This means the recipient of the goods MUST pay VAT at the rate charged in the country of delivery
TSO do not charge VAT
- You will need to pay this to the courier company who will contact you before delivery
Please note: that most shipments valued under 150 Euros are not subject to Customs duties on arrival in the EU. This is separate to VAT and will continue to apply post 1 July 2021.
TSO Overseas Agents and Distributors
Publications produced by TSO can also be obtained from a
well-established network of agents and distributors worldwide. Please visit our
TSO Overseas Agents and
Distributors page for further details.
If there is no stockist or distributor in your country and
you have difficulty in placing an order, please contact: Export Sales Manager,
telephone +44 (0)333 202 5070 (fax: +44 (0)333 202 5080) or email
Ordering goods for delivery outside of the UK may mean that
your consignment will be subject to import duties and taxes which are levied
once the goods reach the country of destination. TSO has no control over these
additional charges and therefore it is accepted by you that any charges levied
in relation to customs clearance must be paid by you.
TSO recommends that you contact your local customs office
for further information regarding additional charges that may be applicable to
your online order. Please note that when ordering from TSO you are considered
the importer of record and therefore must be responsible for any import VAT and
duty. You are also responsible for compliance with all laws and regulations of
the country to which you receive the goods you have purchased.
International transaction fees
Please be aware of international service fees charged by some card issuers. As TSO Shop is based in the UK, purchases made outside the UK may incur an international service charge. Not all payment card transactions carry this charge (it depends on your card issuer) and the amount varies depending on the type of card used (it is generally a small percentage of the total). It is your responsibility to be aware of any international service fees that your payment card issuer may charge. As we have no visibility or control of these fees, when applied, we are unable to refund them.
If you order an out of stock or not yet published item, your card will be charged including the international service fee, and then refunded until the item is available. Please note that when the publication becomes available and we recharge you, the international service bank charge may apply again..
If you wish to pay by post please note that we can only
accept cheques in foreign currency over the equivalent value of £100 in
Please be advised:
Unfortunately, TSO cannot currently ship to Somalia.
Unfortunately, TSO cannot currently ship to Yemen.
Until further notice we are unable to ship to private customers in Moscow area - only business addresses will be accepted.
TSO apologises for any inconvenience caused.
If you didn't find the answer to your question or you
require more information:
Please contact customer services by telephone +44
(0)333 202 5070 or email email@example.com For data
security purposes, please do not submit any credit card details in email
correspondence with TSO.
International customers and mobile phone users should
contact their service providers for information about the cost of calls. To
maintain a quality service we may monitor or record calls for training
The customer services/esupport team are now open
Monday to Friday (excl. bank holidays) - 8am - 6pm
Hearing- and speech-impaired customers can also communicate
via text telephone on +44 (0)333 202 5077. If you have a general
comment, query or complaint concerning the TSO shop please
us using our feedback form.