Pet Care Trust Quality Assurance Standard for Pet Retailers

Author:

Pet Care Trust

Publisher:

TSO (The Stationery Office)

The Pet Care Trust Quality Assurance Standard for Pet Retailers is a new retail standard for the inspection of pet retailers. It sets out agreed levels of good practice. Participating retailers are independently inspected by the specially trained and qualified staff from SAI Global - one of the largest inspection and certification bodies in the world.

This is the first publication in a planned series of standards to apply to a range of pet care specialists.

This Quality Assurance Standard for Pet Retailers introduces a common standard for inspection that all pet retailers can follow. It is an important purchase both for retailers who sell pets and for those who sell just pet food and accessories and want to prove that their staff training, knowledge and systems are the best.

The application of assessment criteria by a third party, in this case SAI Global, benefits the general public, businesses and any animals concerned as it provides the assurance of a shared standard against which retailers are inspected. The Quality Assurance Standards for Pet Retailers will give the pet-owning public reassurance about the health and welfare of the animals and about the specialist knowledge of the approved retailer.

This inspection standard has been developed by the Pet Care Trust's Animal Welfare Advisory Group which is made up of pet industry experts and includes a vet, zoologist, small animal breeders, a solicitor versed in animal welfare issues and pet retailers. On the fish section the Pet Care Trust also worked closely with the Ornamental Aquatics Trade Association (OATA), who kindly shared their code of conduct and water quality criteria.

Contents:

• Part 1: Pet Care Trust Inspection Standards

  • Pet vending standard

  • Animal acquisition

  • Animal accommodation at the retail premises

  • Animal care and hygiene

  • Animal health and welfare

  • Animals leaving the retail premises

  • Staff training and animal knowledge

  • Health and safety

  • Retail products and customer care.

• Part 2: Taxa of Animals

  • Rabbits and rodents

  • Ferrets and other small carnivores

  • Puppies and kittens

  • Birds

  • Reptiles and amphibians

  • Ornamental fish.

• Appendices:

  • Templates for:

    • purchase register;

    • purchase health check;

    • isolation health record;

    • sales register;

    • induction and training policy;

    • health and safety policy;

    • feeding and cleaning;

    • emergency contact details;

    • sales refusal log;

    • risk assessment for a pet retail premises; and

    • customer complaints record.

  • Legislation

  • Ten tips to check a customer's impulse to buy a pet

  • Useful contacts

  • Inspection feedback form

  • Further reading.

Extent	96 pages	ISBN	9780117067882
Size	A4	Price	£25.00
Format	Paperback	Published	16 Jun 2009
Availability	In Stock: 1 - 2 days	Delivery	Delivery options and charges