ITIL® 4
ITIL 4 is the evolution of the widely recognized framework, ITIL. Developed and enhanced in collaboration with a global community of over 4,500 subject matter experts and industry experts, ITIL 4 helps IT and business professionals prepare now for skills that they will need to navigate an increasingly volatile, uncertain, complex and ambiguous (VUCA) environment in which organizations work.
TSO is the official publisher for AXELOS ITIL 4 guidance and study materials. These ITIL 4 books, pdfs, apps and online subscriptions support self-study, prepare you for your exam, and help you excel in your role.
Your ITIL 4 journey
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The first steps on the ITIL 4 study path
ITIL 4
Foundation
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For those looking for their next step from ITIL v3 or ITIL 4
Foundation
Next
steps
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For the designers or managers of IT-enabled
services
Create, Deliver and Support
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For the IT professionals keeping customers and stakeholders
happy
Drive Stakeholder Value
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For professionals looking to the future of digital products and
transformation
High-velocity IT
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For IT and digital managers focussed on strategy and continual
improvement
Direct, Plan and Improve
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For the IT leaders and aspiring leaders of digital
strategy
Digital and IT Strategy
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For business leaders who want to empower and future proof their
employees
Online multi-user access
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For practitioners seeking daily resources to perform work and
achieve objectives
Practices
Blogs
The five ITIL® 4 'Reference and Study Guides' have just been published
September 2021
By Barclay Rae, Mark Smalley, Christian Feldbech Nissen, Lou Hunnebeck, Erika Flora and David Canon
Find out more about these practical guides for quick and easy learning!
A full review of the ITIL 4 publications
April 2021
By Sundeep Singh, Lead Technology Service Owner - Co-op Technology
The way we work has changed. IT service management (ITSM) has evolved with modern ways of working. Digital transformation continues to shape how we approach challenges.
ITIL 4 Managing Professional guidance: the toolbox you need for IT Service Management
Feburary 2020
By Maria Cobano-Conde
Evolving from the previous ITIL v3 version, ITIL 4 supports IT practitioners in navigating the modern digital work and transforming their working practices to achieve the ultimate end goal: the collaborative co-creation of value between businesses and customers.
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