ITIL V3 Foundation Handbook (Swedish Translation)

Pocketbook from the Official Publisher of ITIL - Pack of 10

Author:

Office of Government Commerce (OGC)

Publisher:

TSO (The Stationery Office)

Price: £145.00

'ITIL V3 Foundation Handbook: Pocketbook from the Official Publisher of ITIL', in Swedish, has been designed to help students sitting the ITIL V3 Foundation Exam. The title provides a key reference aid for managers, practitioners, vendors and consultants in the workplace and while travelling.

This publication provides an introduction to the ITIL V3 Service Lifecycle model and an overview of the ITIL V3 qualification structure. The guide contains a chapter on each of the components of the Lifecycle; Service Strategy, Service Design, Service Transition, Service Operation and Continual Service Improvement. These chapters contain an overview of each of the process and functions in the lifecycle including value, scope, activities and metrics.

Key features:

• Provides a concise summary of ITIL V3

• Follows the 2009 ITIL V3 Foundation syllabus

• Contains a glossary of syllabus definitions.

Related resources:

> Core Study Material for ITIL V3 Qualifications Diagram (PDF - 88Kb)

> 'Everything you wanted to know about ITIL in less than one thousand words' White Paper by Jane Clark, Management Consultant from Connect Sphere Limited (PDF - 556Kb)

'An Introductory Overview of ITIL V3' Pocketbook. (PDF - 647Kb)

Extent	N/A	ISBN	9780113312573
Size	N/A	Price	£145.00
Format	Paperback	Published	29 Jul 2010
Availability	In Stock: 1 - 2 days	Delivery	Delivery options and charges