ITIL® Lifecycle Publication Suite
- TSO (The Stationery Office)
ITIL is the most widely recognized framework for IT service management in the world, used by thousands of organizations - small and large - from both public and private sectors. This suite of five core ITIL publications provides best-practice guidance across the entire IT service management lifecycle, and includes ITIL Service Strategy, ITIL Service Design, ITIL Service Transition, ITIL Service Operation and ITIL Continual Service Improvement. These publications offer a practical step-by-step approach to the management of IT services. Buy them as a full publication set for a significant cost saving against purchasing the titles individually.
Service Strategy - sits at the heart of the IT service lifecycle, providing guidance for a service strategy that delivers results and achieves business goals.
Service Design - presents the knowledge and skills needed to turn a service strategy into a plan and design robust IT services that will stand the test of time.
Service Transition - helps introduce new and changed services, ensuring that their value is maintained and minimizing disruption to operations, customers, users and the business.
Service Operation - covers critical aspects for delivering agreed IT service levels day-to-day for both business users and customers.
Continual Service Improvement - identifies a cycle of service management improvements at every stage, ensuring IT services keep pace with changing business needs.
Anyone considering ITIL professional accreditation should note that these publications are the only source from which the ITIL exam questions are taken.
|Format||Downloadable PDFs||Published||23 Aug 2011|
Find similar publications here:
- AXELOS Global Best Practice
- AXELOS Global Best Practice > MSP Programme Management
- AXELOS Global Best Practice > PRINCE2 Project Management
- AXELOS Global Best Practice > ITIL
- AXELOS Global Best Practice > MOR Risk Management
- AXELOS Global Best Practice > P3O Portfolio, Programme and Project O
- AXELOS Global Best Practice > MOP Portfolio Management
- AXELOS Global Best Practice > MOV - Value Management
- ITIL 2007 Edition
- AXELOS Global Best Practice > AXELOS Promotions
- AXELOS Global Best Practice > Translations
- IT Service Management - ITIL
- PRINCE2 Project Management
- MOR Risk Management
- MSP Programme Management
- P3O Portfolio, Programme and Project O
- AXELOS Global Best Practice > RESILIA
- AXELOS Global Best Practice > PRINCE2 Agile
- AXELOS Global Best Practice > Subscription Packs
- AXELOS Global Best Practice > AXELOS Membership
- PRINCE2 Agile