ITIL® 4 Master Pack: The Practice Guides
ITIL 4 Master Pack: The Practice Guides includes all examinable practices for the complete ITIL 4 Higher Level journey.
The audience ranges from those who are responsible for managing IT-enabled products and services, to those who wish to progress from ITIL 4 Foundation, to seasoned professionals familiar with earlier versions of ITIL and other sources of industry best practice who wish to transition across to ITIL 4 and become an ITIL 4 Master.
Delegates must undertake all four modules of ; 'Create, Deliver and Support', 'Direct, Plan and Improve', 'Drive Stakeholder Value', 'High-velocity IT' to become an ITIL 4 Managing Professional, and both modules of 'Direct Plan and Improve' and 'Digital and IT Strategy' to become an ITIL 4 Strategic Leader.
All modules have a core guidance, and aligned examinable practices to ensure candidates have everything they need to pass their exams and be equipped with all the tools for achieving day-to-day I.T. best practice.
ITIL 4 Master Pack: The Practice Guides includes all examinable practices for the complete ITIL 4 Higher Level journey:
Create, Deliver and Support
Drive Stakeholder Value
Direct, Plan and Improve
Digital and IT Strategy
and enhances the frameworks outlined in the matching ITIL 4 Higher level core guidance.
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