Service Strategy Book

2nd impression

Office of Government Commerce (OGC)

ITIL 2011 Editions have published! To find out more click here

A view of ITIL that aligns business and IT so that each brings out the best in the other. It ensures that every element of the Service Lifecycle is focused on customer outcomes and relates to all the companion process elements that follow. Subsequent titles in the core set will link deliverables to meeting the business goals, requirements and service management principles described in this publication.

Each of the five core titles shares a consistent structure; the various practice elements are easily navigated and extensively cross-referenced. Concepts and guidance in this publication include:

  • Service Management strategy and value planning.

  • Linking IT service strategy to business needs.

  • Planning and implementing service strategy.

Related resources:

> Service Strategy Contents and Introduction - PDF (234KB)

> Service Strategy 1st Impression Amendments - PDF (84KB)

> Service Strategy Publication Review (opens in a new window)

> Core Study Material for ITIL V3 Qualifications Diagram (PDF - 88Kb)

> ITIL Version 3 Lifecycle Process Model (opens in a new window)

> 'Everything you wanted to know about ITIL in less than one thousand words' White Paper by Jane Clark, Management Consultant from Connect Sphere Limited (PDF - 556Kb)

> 'An Introductory Overview of ITIL V3' Pocketbook (PDF - 647Kb)

Extent 264 pages ISBN 9780113310456
Size 215 x 280mm Price £85.00
Format Paperback Published 03 Sep 2007
Availability Out of Print: but may be available to order Availability help (opens in new window) Delivery Delivery options and charges
Bookmark and Share

Already own a copy?

We are interested in your opinion. Please review this publication. (Opens in a new window.)

Available formats:

Service Strategy Online Subscription

  • Sub. No.: 7003147
  • Price: £75.00
    (£90.00 inc. VAT)

Service Strategy PDF

  • Published: 05 Jun 2007
  • ISBN: 9780113310524
  • Price: £85.00
    (£102.00 inc. VAT)

Available translations:

Service Strategy (German Translation) PDF

  • Published: 24 Dec 2008
  • ISBN: 9780113311767
  • Price: £85.00
    (£102.00 inc. VAT)

Service Strategy (Japanese Translation) PDF

  • Published: 22 Jan 2009
  • ISBN: 9780113311828
  • Price: £85.00
    (£102.00 inc. VAT)

Related titles:

Service Design Book

Service Transition Book

Service Operation Book