ITIL - The IT Infrastructure Library
ITIL (the IT Infrastructure Library) is the most widely
accepted approach to IT service management in the world, with world class
practices supported by quality services from a wide range of service providers,
accredited training agencies, consultancies and professional
qualifications.
After consultation with service management organisations and ITIL
user groups, ITIL (and its books and CD-ROMs) are being restructured and
updated to reflect changes in technology and demands for IT related business
change.
The new ITIL series of publications is designed to provide you with advice on how to prepare and deal with IT related management problems:
Introduction to
ITIL
Service
Support
Service
Delivery
Planning to Implement
Service Management
Security
Management
The Business
Perspective
ICT Infrastructure
Management
Application
Management
Software Asset
Management
Small-Scale
Implementation
It is also now possible to purchase the ITIL back catalogue in the form of PDF downloads. For more information on the availability of these PDF documents, visit www.tso.co.uk/ITIL
A new way to access ITIL information
Selected ITIL publications are now available online through our Get-Best-Practice website.You can access the full Best Practice material by using this site to pay and subscribe to an annual licence available for both stand-alone and network customers.For further information on ITIL books, CD-ROMs and Online Subscriptions follow the links below or click on 'Buy Now' to add an item to your shopping basket.
The Principal Elements:
The ITIL Back Catalogue
The ITIL back catalogue represents an historical repository
of knowledge on IT Service Management. Given its age, however, it is not part
of OGC's current Best Practice Portfolio, and may not be updated in the future.
The back catalogue is available as PDF downloads in three discrete sets each of
which can be purchased on a single user basis or on a network user basis. For
details of the titles that make up each set and information on how to purchase,
visit www.tso.co.uk/ITIL/
Why use the best practices of ITIL?
Better Customer Services -
ITIL will enable you to deliver better services tailored to the specific needs of your customers. By offering services which have been designed and developed in consultation with the customer, based upon effective and appropriate underlying principles, the customer's working practices, goals and objectives can be more readily matched. The IT function is then perceived within your organisation as a business enabler.
Better Cost Effectiveness -
Each book within the ITIL series has been designed to facilitate the quality management of IT services, and of the IT infrastructure, in the organisation. This best practice approach is intended to assist organisations to provide a quality IT service within a business environment affected by budgetary constraints, skill shortages, system complexity, rapid change, current and future user requirements and growing user expectations.
Better Motivation and Productivity -
By encouraging staff to view IT service management as a recognised professional skill, especially through the qualifications and training available, competence sets can be readily defined and staff will focus on the right tasks, ultimately making them more effective in their work performance.
Who Uses ITIL? -
The ITIL approach has also been adopted by hundreds of organisations world-wide, including Microsoft, IBM, Barclays Bank, HSBC, Guinness and Procter & Gamble.
For further information, please visit www.itil.co.uk
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