ITIL - The IT Infrastructure Library

ITIL (the IT Infrastructure Library) is the most widely accepted approach to IT service management in the world, with world class practices supported by quality services from a wide range of service providers, accredited training agencies, consultancies and professional qualifications.

After consultation with service management organisations and ITIL user groups, ITIL (and its books and CD-ROMs) are being restructured and updated to reflect changes in technology and demands for IT related business change.

The new ITIL series of publications is designed to provide you with advice on how to prepare and deal with IT related management problems:

Introduction to ITIL
Service Support
Service Delivery
Planning to Implement Service Management
Security Management
The Business Perspective
ICT Infrastructure Management
Application Management
Software Asset Management
Small-Scale Implementation

It is also now possible to purchase the ITIL back catalogue in the form of PDF downloads. For more information on the availability of these PDF documents, visit www.tso.co.uk/ITIL

A new way to access ITIL information

For further information on ITIL books, CD-ROMs and Online Subscriptions follow the links below or click on 'Buy Now' to add an item to your shopping basket.

The Principal Elements:

The ITIL Back Catalogue

The ITIL back catalogue represents an historical repository of knowledge on IT Service Management. Given its age, however, it is not part of OGC's current Best Practice Portfolio, and may not be updated in the future. The back catalogue is available as PDF downloads in three discrete sets each of which can be purchased on a single user basis or on a network user basis. For details of the titles that make up each set and information on how to purchase, visit www.tso.co.uk/ITIL/

Why use the best practices of ITIL?

Better Customer Services -

ITIL will enable you to deliver better services tailored to the specific needs of your customers. By offering services which have been designed and developed in consultation with the customer, based upon effective and appropriate underlying principles, the customer's working practices, goals and objectives can be more readily matched. The IT function is then perceived within your organisation as a business enabler.

Better Cost Effectiveness -

Each book within the ITIL series has been designed to facilitate the quality management of IT services, and of the IT infrastructure, in the organisation. This best practice approach is intended to assist organisations to provide a quality IT service within a business environment affected by budgetary constraints, skill shortages, system complexity, rapid change, current and future user requirements and growing user expectations.

Better Motivation and Productivity -

By encouraging staff to view IT service management as a recognised professional skill, especially through the qualifications and training available, competence sets can be readily defined and staff will focus on the right tasks, ultimately making them more effective in their work performance.

Who Uses ITIL? -

The ITIL approach has also been adopted by hundreds of organisations world-wide, including Microsoft, IBM, Barclays Bank, HSBC, Guinness and Procter & Gamble.

For further information, please visit www.itil.co.uk

For more information on ITIL and for details of training courses leading to professional qualifications, click here.

For further information or to purchase PDF downloads from the ITIL back catalogue, representing a historical repository of knowledge on IT Service Management, click here.