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Service Management - ITILŪ 2011 Edition Publications

ITIL official logoITIL provides a systematic and professional approach to the management of IT service provision. Based on expert advice and input from users, ITIL guidance is both current and practical, combining the latest thinking with sound common sense and guidance.

Using an holistic approach, ITIL looks at the lifecycle of a project rather than delivery sectors, with core lifecycle practices fully supported by more detailed content specific to industry, stakeholders and practice topics - strengthening the link between best practice and business benefits.


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ITIL Core Guidanceblue triangle arrow pointing right

The official ITIL 2011 portfolio includes:blue triangle arrow pointing right


View our full list of available ITIL Translations.

Download the free Introductory Overview of ITIL 2011 (PDF 4Mb).

View the full list of official ITIL 2007 Publications.


ITIL Introductions


Essential ITIL - Downloadable PDF Essential ITIL - downloadable PDF

This downloadable PDF provides a short introductory overview to ITIL and ITIL processes. It can be used as an entry point, giving insight into ITIL and guiding the reader to specific topics within the ITIL core guidance publications to help them find out more.

PDF PDF
Published: 30 Apr 2013
Price: £2.08

(£2.50 inc. VAT)

ISBN: 9780113313945


Introduction to the ITIL Service Lifecycle Introduction to the ITIL Service Lifecycle

'Introduction to the ITIL Service Lifecycle' introduces IT service management and ITIL. It summarises the best practices described in the 2011 editions' core guidance, explaining the basic concepts of ITIL and providing information on each stage of the service lifecycle.

Book Book
Published: 30 Dec 2011
Price: £30.00
ISBN: 9780113313099

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ITIL Foundation


ITIL Foundation Handbook ITIL Foundation Handbook

The 'ITIL Foundation Handbook: Pocketbook from the Official Publisher of ITIL' is a quick-reference revision guide designed to help students prepare for their foundation exam.

Book Book
Published: 31 Jan 2012
Price: £10.95
ISBN: 9780113313495

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Passing Your ITIL Foundation Exam Passing Your ITIL Foundation Exam

The bestselling study aid 'Passing your ITIL Foundation Exam - 2011 Edition' is the ideal companion for students preparing for their ITIL Foundation Exam.

Book Book
Published: 29 Feb 2012
Price: £22.00
ISBN: 9780113313556

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ITIL Practitioner


ITIL Practitioner Guidance ITIL Practitioner Guidance

ITIL Practitioner Guidance is the essential reference text which accompanies the ITIL Practitioner qualification. Fully integrated with the ITIL Practitioner syllabus, this publication is also a practical guide that helps IT service management (ITSM) professionals turn ITIL theory into practice through case studies, worksheets, templates and scenarios.

Book Book
Published: 25 Jan 2016
Price: £60.00
ISBN: 9780113314874

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ITIL Lifecycle Guidance and Key Element Guides


ITIL Lifecycle Publication Suite ITIL Lifecycle Publication Suite

ITIL is the most widely recognised framework for IT service management in the world. This suite of the five core ITIL publications maps out the service lifecycle and provides a systematic, professional approach to the management of IT services.

Book Book
Published: 29 Jul 2011
Price: £299.00
ISBN: 9780113313235

You can receive a 50% discount on the 'ITIL Lifecycle Publication Suite Book' when purchased with the 'ITIL Lifecycle Publication Suite Online Subscription'. To take advantage of this offer please call +44 (0)333 200 2425 or email: subscriptions@tso.co.uk

Also available as:

Key Element Guide - Lifecycle Suite Books Key Element Guide - Lifecycle Suite Books

Basket The 'Key Element Guide ITIL Service Operation' provides a handy reference to the content contained within the core ITIL Service Operation guidance and summarises its key elements.

Book Book
Published: 31 Jul 2012
Price: £44.95
ISBN: 9780113313709

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ITIL Core individual titles and Key Element Guides


ITIL Service Strategy ITIL Service Strategy

As the introduction, and heart, of the service lifecycle, ITIL Service Strategy is ideal for both service provider executives and their business customers.

Book Book
Published: 29 Jul 2011
Price: £85.00
ISBN: 9780113313044

Also available as:

Key Element Guide: ITIL Service Strategy Key Element Guide: ITIL Service Strategy

The 'Key Element Guide Service Strategy' provides a handy reference to the content contained within the core 'ITIL Service Strategy' guidance and summarises its key elements.

Book Book
Published: 31 Jul 2012
Price: £9.95
ISBN: 9780113313600

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ITIL Service Design ITIL Service Design

Through the service design stage of the service lifecycle, you can turn your strategy into a cost-effective plan that meets both current and future business needs.

Book Book
Published: 29 Jul 2011
Price: £85.00
ISBN: 9780113313051

Also available as:

Key Element Guide - ITIL Service Design Key Element Guide - ITIL Service Design

The 'Key Element Guide ITIL Service Design' provides a handy reference to the content contained within the core ITIL Service Design guidance and summarises its key elements.

Book Book
Published: 31 Jul 2012
Price: £9.95
ISBN: 9780113313617

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ITIL Service Transition ITIL Service Transition

ITIL Service Transition provides best-practice guidance on managing service change in a timely, cost-effective manner with minimal disruption to operations, customers, users and the business.

Book Book
Published: 29 Jul 2011
Price: £85.00
ISBN: 9780113313068

Also available as:

Key Element Guide - ITIL Service Transition Key Element Guide - ITIL Service Transition

The 'Key Element Guide ITIL Service Transition' provides a handy reference to the content contained within the core ITIL Service Transition guidance and summarises its key elements.

Book Book
Published: 31 Jul 2012
Price: £9.95
ISBN: 9780113313624

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ITIL Service Operation ITIL Service Operation

ITIL Service Operation provides best-practice guidance on efficiently and effectively delivering these services for the benefit of the business, customers and users.

Book Book
Published: 29 Jul 2011
Price: £85.00
ISBN: 9780113313075

Also available as:

Key Element Guide - ITIL Service Operation Key Element Guide - ITIL Service Operation

Basket The 'Key Element Guide ITIL Service Operation' provides a handy reference to the content contained within the core ITIL Service Operation guidance and summarises its key elements.

Book Book
Published: 31 Jul 2012
Price: £9.95
ISBN: 9780113313631

Also available as:


ITIL Continual Service Improvement ITIL Continual Service Improvement

ITIL Continual Service Improvement provides best practice guidance on identifying and introducing a cycle of service management improvements, as well as a structured approach for assessing and measuring services.

Book Book
Published: 29 Jul 2011
Price: £85.00
ISBN: 9780113313082

Also available as:

Key Element Guide - ITIL Continual Service Improvement Key Element Guide - ITIL Continual Service Improvement

Basket The 'Key Element Guide ITIL Service Operation' provides a handy reference to the content contained within the core ITIL Service Operation guidance and summarises its key elements.

Book Book
Published: 31 Jul 2012
Price: £9.95
ISBN: 9780113313648

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ITIL Intermediate Capability Handbooks


Release, Control and Validation ITIL 2011 Intermediate Capability Handbook Release, Control and Validation ITIL 2011 Intermediate Capability Handbook

Updated in line with the ITIL 2011 editions and the Release, Control and Validation (RCV) syllabus, this quick-reference guide will help you as you study for the RCV module of the ITIL Intermediate Capability qualification.

Book Book
Published: 04 Nov 2013
Price: £10.95
ISBN: 9780113314331

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Operational Support and Analysis ITIL 2011 Intermediate Capability Handbook Operational Support and Analysis ITIL 2011 Intermediate Capability Handbook

Updated in line with the ITIL 2011 editions and the Operational Support and Analysis (OSA) syllabus, this quick-reference guide will help you as you study for the OSA module of the ITIL Intermediate Capability qualification.

Book Book
Published: 04 Nov 2013
Price: £10.95
ISBN: 9780113314294

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Planning, Protection and Optimization: ITIL 2011 Intermediate Capability Handbook Planning, Protection and Optimization: ITIL 2011 Intermediate Capability Handbook

Updated in line with the 2011 editions and Planning, Protection and Optimization (PPO) syllabus this quick reference guide will help you study for the PPO module of the ITIL intermediate capability qualification.

Book Book
Published: 31 Oct 2014
Price: £10.95
ISBN: 9780113314546

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Service Offerings and Agreements: ITIL 2011 Intermediate Capability Handbook Service Offerings and Agreements: ITIL 2011 Intermediate Capability Handbook

Updated in line with the 2011 editions and Service Offering and Agreements (SOA) syllabus, this quick reference guide will help you as you study for the SOA module of the ITIL intermediate capability qualification.

Book Book
Published: 31 Oct 2014
Price: £10.95
ISBN: 9780113314492

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ITIL Maturity Model and Self-Assessment Service


ITIL Maturity Model and Self-Assessment Service ITIL Maturity Model and Self-Assessment Service

The ITIL Maturity Model and Self-Assessment Service: full self-assessment comprises more than 4,000 questions across 30 questionnaires - one questionnaire for each of the 26 ITIL processes and 4 ITIL functions. Each process or function questionnaire is made up of five parts.

Online Online Subscription
Published: N/A
Price: £900.00

(£1,080.00 inc. VAT)

ISBN: 7003210

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High-Level Self-Assessment Online Subscription Free!


ITIL Adoption Guidance


ITIL Lite: A Road Map to Full or Partial ITIL Implementation ITIL Lite: A Road Map to Full or Partial ITIL Implementation

ITIL Lite has been updated to align with the ITIL 2011 editions. This new edition reflects the latest ITIL best practice, it is aimed at encouraging organizations to adopt ITIL by selecting and implementing key ITIL 2011 components.

Book Book
Published: 17 Oct 2012
Price: £30.00
ISBN: 9780113313839

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Secrets of Service Level Management - A process owner's guide Secrets of Service Level Management - A process owner's guide

An ITIL process guide that describes how to plan for, design, transition, operate and improve service level management. With a practical focus and real-life examples, this book turns the theory of SLM into practice.

Book Book
Published: 27 Mar 2013
Price: £45.00
ISBN: 9780113313525

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Collaborative Consulting Collaborative Consulting

This publication is a guide to IT service management consulting. It is distillation of experience in service management with ITIL that should help practitioners, consultants and managers gain insight on how to approach service management engagements.

Book Book
Published: 30 Apr 2013
Price: £35.00
ISBN: 9780113313914

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ITIL and ISO/IEC 20000: A Practical Handbook ITIL and ISO/IEC 20000: A Practical Handbook

The purpose of this publication is to provide your organization with a pragmatic approach to effectively implementing service management, incorporating practices from the ITIL framework and the ISO/IEC 20000 standard.

Book Book
Published: 05 Dec 2013
Price: £35.00
ISBN: 9780113314102

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Adopting Service Governance - Governing Portfolio Value for Sound Corporate Citizenship Adopting Service Governance - Governing Portfolio Value for Sound Corporate Citizenship

Adopting Service Governance provides a useful umbrella for a number of frameworks including ITIL, TOGAF, Cobit, ITSM, BSM, Business Analysis, Programme Management, Management of Value, Management of Portfolios and Management of Risk by establishing the top-down governance of an organisation through services.

Book Book
Published: 11 Aug 2015
Price: £35.00
ISBN: 9780113314652

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Building an ITIL-based Service Management Department - 2nd Edition Building an ITIL-based Service Management Department - 2nd Edition

This book provides step-wise practical guidance to set-up an ITIL-based service management department. This edition has been updated to align with the ITIL 2011 editions by updating the text, amending figures and replacing 12 illustrations.

Book Book
Published: 19 Oct 2015
Price: £35.00
ISBN: 9780113314584

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Interfacing and Adopting ITIL and COBIT Interfacing and Adopting ITIL and COBIT

IT is operationally critical and strategic to an enterprise's success. Implementing best professional management practices should be a management imperative. ITIL and COBIT are two of the most widely adopted frameworks for supporting IT governance and management improvement initiatives.

Book Book
Published: 11 Jan 2016
Price: £35.00
ISBN: 9780113314522

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Agile Project and Service Management 2nd Edition Agile Project and Service Management 2nd Edition

This new edition of Agile Project and Service Management shows how three of the top best practice approaches for delivering business change and managing IT services integrate effectively to achieve maximum benefit and add value to business.

Book Book
Published: tbc
Price: £45.00
ISBN: 9780113314898


Passing  your ITIL Managing Across the Lifecycle Exam Passing your ITIL Managing Across the Lifecycle Exam

Aligned to the latest ITIL guidance and the Managing Across the Lifecycle (MALC) syllabus, this study aid from the Official Publisher of ITIL provides guidance to support students as they prepare for their MALC qualification.

Book Book
Published: 22 May 2014
Price: £35.00
ISBN: 9780113314386

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