This downloadable PDF provides a short introductory overview to ITIL and ITIL processes. It can be used as an entry point, giving insight into ITIL and guiding the reader to specific topics within the ITIL core guidance publications to help them find out more.

'Introduction to the ITIL Service Lifecycle' introduces IT service management and ITIL. It summarises the best practices described in the 2011 editions' core guidance, explaining the basic concepts of ITIL and providing information on each stage of the service lifecycle.

The 'ITIL Foundation Handbook: Pocketbook from the Official Publisher of ITIL' is a quick-reference revision guide designed to help students prepare for their foundation exam.

The bestselling study aid 'Passing your ITIL Foundation Exam - 2011 Edition' is the ideal companion for students preparing for their ITIL Foundation Exam.

ITIL Practitioner Guidance is the essential reference text which accompanies the ITIL Practitioner qualification. Fully integrated with the ITIL Practitioner syllabus, this publication is also a practical guide that helps IT service management (ITSM) professionals turn ITIL theory into practice through case studies, worksheets, templates and scenarios.

ITIL is the most widely recognised framework for IT service management in the world. This suite of the five core ITIL publications maps out the service lifecycle and provides a systematic, professional approach to the management of IT services.

As the introduction, and heart, of the service lifecycle, ITIL Service Strategy is ideal for both service provider executives and their business customers.

Through the service design stage of the service lifecycle, you can turn your strategy into a cost-effective plan that meets both current and future business needs.

ITIL Service Transition provides best-practice guidance on managing service change in a timely, cost-effective manner with minimal disruption to operations, customers, users and the business.

ITIL Service Operation provides best-practice guidance on efficiently and effectively delivering these services for the benefit of the business, customers and users.

ITIL Continual Service Improvement provides best practice guidance on identifying and introducing a cycle of service management improvements, as well as a structured approach for assessing and measuring services.

Updated in line with the ITIL 2011 editions and the Release, Control and Validation (RCV) syllabus, this quick-reference guide will help you as you study for the RCV module of the ITIL Intermediate Capability qualification.

Updated in line with the ITIL 2011 editions and the Operational Support and Analysis (OSA) syllabus, this quick-reference guide will help you as you study for the OSA module of the ITIL Intermediate Capability qualification.

Updated in line with the 2011 editions and Planning, Protection and Optimization (PPO) syllabus this quick reference guide will help you study for the PPO module of the ITIL intermediate capability qualification.

Updated in line with the 2011 editions and Service Offering and Agreements (SOA) syllabus, this quick reference guide will help you as you study for the SOA module of the ITIL intermediate capability qualification.

The ITIL Maturity Model and Self-Assessment Service: full self-assessment comprises more than 4,000 questions across 30 questionnaires - one questionnaire for each of the 26 ITIL processes and 4 ITIL functions. Each process or function questionnaire is made up of five parts.

ITIL Lite has been updated to align with the ITIL 2011 editions. This new edition reflects the latest ITIL best practice, it is aimed at encouraging organizations to adopt ITIL by selecting and implementing key ITIL 2011 components.

An ITIL process guide that describes how to plan for, design, transition, operate and improve service level management. With a practical focus and real-life examples, this book turns the theory of SLM into practice.

This publication is a guide to IT service management consulting. It is distillation of experience in service management with ITIL that should help practitioners, consultants and managers gain insight on how to approach service management engagements.

The purpose of this publication is to provide your organization with a pragmatic approach to effectively implementing service management, incorporating practices from the ITIL framework and the ISO/IEC 20000 standard.

Adopting Service Governance provides a useful umbrella for a number of frameworks including ITIL, TOGAF, Cobit, ITSM, BSM, Business Analysis, Programme Management, Management of Value, Management of Portfolios and Management of Risk by establishing the top-down governance of an organisation through services.

This book provides step-wise practical guidance to set-up an ITIL-based service management department. This edition has been updated to align with the ITIL 2011 editions by updating the text, amending figures and replacing 12 illustrations.

IT is operationally critical and strategic to an enterprise's success. Implementing best professional management practices should be a management imperative. ITIL and COBIT are two of the most widely adopted frameworks for supporting IT governance and management improvement initiatives.

This new edition of Agile Project and Service Management shows how three of the top best practice approaches for delivering business change and managing IT services integrate effectively to achieve maximum benefit and add value to business.

How information is recorded, secured, retrieved, changed and disposed of has changed dramatically in the last few years. New developments in security, regulations, cloud computing and big data have had a significant impact on how data and knowledge are processed.

Aligned to the latest ITIL guidance and the Managing Across the Lifecycle (MALC) syllabus, this study aid from the Official Publisher of ITIL provides guidance to support students as they prepare for their MALC qualification.