Continual Service Improvement (German Translation) Book

2nd impression

TSO (The Stationery Office)

ITIL Version 3's (V3) service lifecycle-based practice incorporates the best of V1 and V2 and tests current best practice for ITSM. Alongside the delivery of consistent, repeatable process activities as part of service quality, ITIL has always emphasised the importance of continual improvements. Focusing on the process elements involved in identifying and introducing service management improvements, this publication also deals with issues surrounding service retirement.

Each of the five core titles shares a consistent structure; the various practice elements are easily navigated and extensively cross-referenced. Concepts and guidance in this publication include:

  • Business and technology drivers for improvement

  • Justification

  • Business, financial and organisational improvements

  • Methods, practices and tools

  • Measurement and control

  • Companion best practices.

ITIL Version 3 Lifecycle Process Model

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Download Continual Service Improvement Contents and Introduction in English - PDF (170KB)

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Download 'An Introductory Overview of ITIL V3' Pocketbook in English.

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Extent 221 pages ISBN 9780113311422
Size 215 x 280mm Price £85.00
Format Paperback Published 03 Dec 2008
Availability Out of Print: but may be available to order Availability help (opens in new window) Delivery Delivery options and charges
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