ITIL® and the Information Lifecycle: Integrating agile, DevOps and ITSM
How information is recorded, secured, retrieved, changed and disposed of has changed dramatically in the last few years. New developments in security, regulations, cloud computing and big data have had a significant impact on how data and knowledge are processed.
Against this complex, ever-evolving backdrop, this publication provides up-to-date guidance and best practice on information management for IT and business leaders.
It explains the entire flow of information - from developing applications using Agile methodologies, to DevOps, to IT operation. It covers functional aspects as well as the technical implications, helping you to facilitate and improve cooperation within your business and successfully execute your enterprise strategies.
In depth coverage of knowledge management
Includes the impact of DevOps and Agile on Information processing
Describes how data management adds value to business
Numerous examples putting theory into context
Includes practical tips and checklists
Written by 4 expert authors with examples from their work experiences
Integrates the ITIL core processes with data management
Overview of mechanisms and methods to manage data and security risk management
'Information is the lifeblood of any organisation and the administration of that information by IT has been the cause of many strategic and operational headaches over the past few years. Readers of this publication will find practical, focused advice, supported by the appropriate theory but more importantly, it will enable the practitioner to question and determine what it is they are trying to achieve and develop an appropriate strategy to deliver it.' Rosemary Gurney, Global Knowledge
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