Release, Control and Validation Intermediate Capability Handbook
- Publisher:
- TSO (The Stationery Office)
Updated in line with the ITIL 2011 editions and the Release, Control and Validation (RCV) syllabus, this quick-reference guide will help you as you study for the RCV module of the ITIL Intermediate Capability qualification. Beyond the exam, this handbook is a practical resource that can be used in the workplace. Companion volumes covering the other Intermediate Capability modules are also available.
Key features:
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Authored and quality assured by itSMF UK
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Endorsed by the APM Group
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Follows the ITIL Intermediate Release, Control and Validation Syllabus.
Covers the following processes and functions and how they contribute to the Lifecycle:
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Change Management
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Service Asset and Configuration Management
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Service Validation and Test
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Release and Deployment Management
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Request Fulfilment
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Service Evaluation
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Knowledge Management
Alternative formats
| Extent | TBC | ISBN | 9780113314331 |
|---|---|---|---|
| Size | 108 x 104 mm | Price | £10.95 |
| Format | Paperback | Published | 04 Nov 2013 |
| Availability |
In Stock: 1 - 2 days
|
Delivery | Delivery options and charges |
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