Quality management - Customer satisfaction - Guidelines for code of conduct for organizations
BS ISO 10001:2007
Maintaining a high level of customer satisfaction is a significant challenge for many organizations. One way of meeting this challenge is to put in place and use a customer satisfaction code of conduct. A customer satisfaction code of conduct consists of promises and related provisions that address issues such as product delivery, product returns, handling of personal information of customers, advertising and stipulations concerning particular attributes of a product or its performance.
BS ISO 10001:2007 provides guidance to assist an organization in determining that its customer satisfaction code provisions meet customer needs and expectations, and that the customer satisfaction code is accurate and not misleading. Its use can:
Enhance fair trade practices and customer confidence in an organization
Improve customer understanding of what to expect from an organization in terms of its products and relations with customers, thereby reducing the likelihood of misunderstandings and complaints
Potentially decrease the need for new regulations governing an organization's conduct towards its customers.
|Format||Paperback||Published||29 Feb 2008|
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