Building an ITIL-based Service Management Department
- Malcom Fry
ITIL concentrates on describing IT Service Management processes, functions and roles but does not describe how to build a Department to run and manage those processes, leaving the question "How can I structure my organisation to most effectively support ITIL Service Management?". This publication, 'Building an ITIL-based Service Management Department', explains in a structured and logical manner how to build an ITIL-based Service Management Department that will both support and supplement those processes.
Uses terminology consistent with the ITIL Service Management Practices and the ITIL glossary, acronyms and definitions.
Embraces and encompasses both ITIL Version 2 and ITIL Version 3.
> Core Study Material for ITIL V3 Qualifications Diagram (PDF - 88Kb)
'An Introductory Overview of ITIL V3' Pocketbook. (PDF - 647Kb)
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