Service Support CD-ROM
- Office of Government Commerce (OGC)
- TSO (The Stationery Office)
IIT Service Management is concerned with delivering and supporting IT services that are appropriate to the business requirements of the organisation. ITIL (the IT Infrastructure Library) is fast becoming an international de facto standard, providing a comprehensive, consistent and coherent set of best practices for IT Service Management, promoting a quality approach to achieving business effectiveness and efficiency in the use of information systems. Service support is the first title to emerge from this process.
Service Support focuses on ensuring that the customer has access to appropriate services to support business functions. Issues covered include Service Desk, Incident Management, Problem Management, Configuration Management, Change Management and Release Management.
Through purchasing a network licence, the full text can be downloaded onto your intranet, giving you access and search capacity throughout your organisation. The CD-ROM products are compatible with numerous platforms allowing access to as many users as required across businesses and site. For further details on network licences email OGC@tso.co.uk.
(£180.00 inc. VAT)
|Format||CD-ROM||Published||04 Oct 2000|
|Availability||Out of stock - available to order||Delivery||Delivery options and charges|