Reforming our Railways: Putting the Customer First

Cm. 8313

Department for Transport (DfT)
TSO (The Stationery Office)

This Command Paper 'Reforming our Railways: Putting the Customer First (Cm 8313)' sets out the Government's vision and policies for the railways.

Applying to England and Wales, the Government seeks to work with the rail industry and others to secure significant reductions in the railway's cost base, while at the same time improving the railway for passengers and freight customers.

The Government sees railway reform as delivering four objectives:

  • securing value for the passenger and addressing concerns about rail fares;

  • dealing with the fiscal deficit;

  • supporting economic growth, through continued taxpayer investment for passengers and freight; and

  • delivering environmental goals, by reducing carbon emissions.

The Command Paper also considers the findings and recommendations set out in Sir Roy McNulty's independent report - 'Realising the Potential of GB Rail: Report of the Rail Value for Money Study" (this is only available online from:

Extent 76 pages ISBN 9780101831321
Size A4 Price £14.75
Format Paperback Published 08 Mar 2012
Availability Black and white copy, 1-3 days Availability help (opens in new window) Delivery Delivery options and charges
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