Supporting Carers to Care

HC 130, Report by the Comptroller and Auditor General, Session 2008-2009

National Audit Office (NAO)
TSO (The Stationery Office)
Supporting Carers to Care - Front
Price: £16.00
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The majority of carers who receive benefits from the Department for Work and Pensions (DWP) are satisfied with the support they receive, worth up to 2 billion a year. The Department is delivering carers' benefits effectively and has made improvements in processing claims in the last few years.

However, at least a fifth of carers have difficulties in applying for Carer's Allowance. Some carers are confused by the way Carer's Allowance interacts with other benefits, including Pension Credit and Income Support. The Department does not know the take-up rate of Carer's Allowance.

Not all eligible carers apply for the support they are entitled to because:

  • they are not aware of the Allowance;

  • they do not think they are eligible;

  • they do not think of themselves as carers; or

  • they choose not to apply because of the possible effect on the benefits of the person that they care for.

A quarter of those receiving Carer's Allowance, whom the NAO surveyed, wanted paid work alongside their caring responsibilities. Most carers were satisfied with general work-related advice they received from Jobcentre Plus.

However, over 70% of those who had contacted Jobcentre Plus for employment support in the last year found that its services were not well suited to their personal circumstance as carers (the need for work with restricted hours or flexible working patterns, for example).

Only a fifth of Jobcentre Plus staff thought they had all the skills and knowledge they needed to support carers who want to do paid work. Advisers are incentivised to help customers get back into full-time work but not part-time work.

Extent 48 pages ISBN 9780102954630
Size A4 Price £16.00
Format Paperback Published 26 Feb 2009
Availability Colour copy: 3 - 5 days Availability help (opens in new window) Delivery Delivery options and charges
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