Government Motoring Agencies - The User Perspective
HC 287, Sixth Report of Session 2014-15 - Report, Together with Formal Minutes Relating to the Report
- House of Commons - Transport Committee
- TSO (The Stationery Office)
The report 'Government Motoring Agencies - The User Perspective (HC 287)' examines the work of the Government's motoring agencies which are undergoing reorganisation as well as introducing new digital services; changes which both have the potential to bring welcome improvements.
The Government has a mixed approach to organisational change in the motoring agencies, with a different emphasis placed on efficiency savings, restructuring, and private sector involvement. The Committee suggests that it needs to do more to explain the future direction for all the motoring agencies, and how it will create a more unified service. The report recommends that the agencies do more to recognise and respond to the needs of business users.
Specific areas that require action by the Government and its motoring agencies:
the driver Certificate of Professional Competence may not be delivering all the benefits expected of it, and the Government should negotiate changes at a European level;
the agencies need to have effective assisted digital strategies in place to help those who cannot or are unwilling to use the internet to access services;
the agencies need to work with the Government Digital Service and others to address the problem of misleading copycat websites;
the Driver and Vehicle Licensing Authority (DVLA) needs to do more to explain how it is required to share personal data with private parking companies, and the safeguards that are in place to protect such data;
the DVLA needs to adjust its fees to ensure costs are covered and do more to explain its calculations; and
data sharing needs to be effective if revenue collection, action on safety, and work by enforcement agencies are to be effective, new services need to be planned with data sharing in mind.
|Format||Paperback||Published||07 Oct 2014|
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