Service Management – ITIL® 2011 Edition Publications
Used globally, ITIL provides a systematic and professional approach to the management of IT service provision. Based on expert advice and input from users, ITIL guidance is both current and practical, combining the latest thinking with sound common sense and guidance. Using a holistic approach, ITIL looks at the lifecycle of a project rather than delivery sectors, with core lifecycle practices fully supported by more detailed content specific to industry, stakeholders and practice topics. It also strengthens the link between best practice and business benefits.
For details of this ITIL 2011 Edition read our FAQs.
> ITIL Update FAQs - Summer 2011 (PDF - 496Kb)
The Official ITIL 2011 Edition Portfolio includes:
AXELOS Material 2011 Edition
- ITIL Service Strategy
- ITIL Service Design
- ITIL Service Transition
- ITIL Service Operation
- ITIL Continual Service Improvement
- ITIL Lifecycle Publication Suite
- ITIL Lifecycle Publication Suite - German Translation
- ITIL Lifecycle Publication Suite - Japanese Translation
- ITIL Maturity Model and Self-Assessment Service Online Subscription
- Passing your ITIL Foundation Exam App
- The Introduction to the ITIL Service Lifecycle
- Passing Your ITIL Foundation Exam – Study Aid from the Official Publisher of ITIL
- Key Element Guides
- Essential ITIL - Downloadable PDF
- ITIL 2011 Foundation Handbook - Pocketbook from the Official Publisher of ITIL
- ITIL Lite - A road map to full or partial ITIL implementation
- Secrets of Service Level Management - A Process Owner's Guide
- Collaborative Consulting
- ISO/IEC 20000 and ITIL: A Practical Handbook
- Release, Control and Validation ITIL 2011 Intermediate Capability Handbook
- Operational Support and Analysis ITIL 2011 Intermediate Capability Handbook
- Passing your ITIL® Managing Across the Lifecycle Exam
- Planning, Protection and Optimization: ITIL® 2011 Intermediate Capability Handbook
- Service Offerings and Agreements: ITIL® 2011 Intermediate Capability Handbook
An
Introductory Overview of ITIL 2011 (PDF 4Mb)
AXELOS Material 2011 Edition
ITIL Service Strategy
As the introduction, and heart, of the service
lifecycle, ITIL Service Strategy is ideal for both service provider executives
and their business customers. It provides a well-defined, best-practice
approach to creating and managing a sound IT service strategy that can deliver
significant business benefits.
Service Strategy Book
- Published:29 Jul 2011
- ISBN: 9780113313044
- Price: £85.00
Service Strategy PDF
- Published:23 Aug 2011
- ISBN: 9780113313105
- Price: £85.00
Service Strategy Online Subscription
- Sub. No.: 7003147
- Price: £75.00
ITIL Service Design
Through the
service design stage of the service lifecycle, you can turn your strategy into
a cost-effective plan that meets both current and future business needs. ITIL
Service Design provides a best-practice framework that will give you the
knowledge and skills necessary to design IT solutions that consistently meet
customer requirements and deliver business benefits.
Service Design Book
- Published:29 Jul 2011
- ISBN: 9780113313051
- Price: £85.00
Service Design PDF
- Published:23 Aug 2011
- ISBN: 9780113313112
- Price: £85.00
Service Design Online Subscription
- Sub. No.: 7003148
- Price: £75.00
ITIL Service Transition
Essential reading for any IT professional
looking to deliver change, ITIL Service Transition provides best-practice
guidance on managing service change in a timely, cost-effective manner with
minimal disruption to operations, customers, users and the
business.
Service Transition Book
- Published:29 Jul 2011
- ISBN: 9780113313068
- Price: £85.00
Service Transition PDF
- Published:23 Aug 2011
- ISBN: 9780113313129
- Price: £85.00
Service Transition Online Subscription
- Sub. No.: 7003155
- Price: £75.00
ITIL Service Operation
Ensuring the successful, day-to-day delivery of
IT services, service operation is a critical stage of the service lifecycle.
ITIL Service Operation provides best-practice guidance on efficiently and
effectively delivering these services for the benefit of the business,
customers and users.
Service Operation Book
- Published:29 Jul 2011
- ISBN: 9780113313075
- Price: £85.00
Service Operation PDF
- Published:23 Aug 2011
- ISBN: 9780113313136
- Price: £85.00
Service Operation Online Subscription
- Sub. No.: 7003156
- Price: £75.00
ITIL Continual Service
Improvement
For
the best possible business outcomes, continual service improvement should be an
integral part of every stage of the service lifecycle. ITIL Continual Service
Improvement provides best practice guidance on identifying and introducing a
cycle of service management improvements, as well as a structured approach for
assessing and measuring services.
Continual Service Improvement Book
- Published:29 Jul 2011
- ISBN: 9780113313082
- Price: £85.00
Continual Service Improvement PDF
- Published:23 Aug 2011
- ISBN: 9780113313143
- Price: £85.00
Continual Service Improvement Online Subscription
- Sub. No.: 7003157
- Price: £75.00
ITIL Lifecycle Publication
Suite
ITIL is the most widely recognised framework
for IT service management in the world. This suite of the five core ITIL
publications maps out the service lifecycle and provides a systematic,
professional approach to the management of IT services - and offers significant
cost savings against purchasing the titles individually.
The ITIL Lifecycle Publication Suite contains Service Strategy, Service Design, Service Transition, Service Operation, and Continual Service Improvement and offers a considerable costs saving against purchasing all five titles individually.
The suite of titles offers considerable costs savings against purchasing all five titles individually: save 29% against purchasing all five individually (£425.00).
You can receive a 50% discount on the 'ITIL Lifecycle Publication Suite Book' when purchased with the 'ITIL Lifecycle Publication Suite Online Subscription'. To take advantage of this offer please call +44 (0)870 600 5522 or email: subscriptions@tso.co.uk .
ITIL Lifecycle Publication Suite Books
- Published:29 Jul 2011
- ISBN: 9780113313235
- Price: £299.00
ITIL Lifecycle Publication Suite PDF
- Published:23 Aug 2011
- ISBN: 9780113313242
- Price: £299.00
ITIL Lifecycle Publication Suite Online Subscription
- Sub. No.: 7003158
- Price: £390.00
Passing your ITIL Foundation Exam App
Designed to support accredited ITIL training and
authored by the CEO of Aspect Group Inc., Sharon Taylor, ITIL's chief examiner
and Candace Dunwoodie, ITIL senior examiner, the app includes 300 exclusive
questions to test your knowledge and support your learning.
Introduction to the ITIL Service
Lifecycle
'Introduction to the ITIL Service Lifecycle'
introduces IT service management and ITIL. It summarises the best practices
described in the 2011 editions' core guidance, explaining the basic concepts of
ITIL and providing information on each stage of the service lifecycle.
Introduction to the ITIL Service Lifecycle Book
- Published:07 Feb 2012
- ISBN: 9780113313099
- Price: £30.00
Introduction to the ITIL Service Lifecycle PDF
- Published:N/A
- ISBN: 9780113313150
- Price: £25.00
Introduction to the ITIL Service Lifecycle Online Subscription
- Sub. No.: 7003174
- Price: £22.00
Passing Your ITIL Foundation Exam – Study Aid from the Official Publisher of ITIL
Endorsed by the Official ITIL Accreditor and updated in
line with the 2011 syllabus, the bestselling study aid 'Passing your ITIL
Foundation Exam - 2011 Edition' is the ideal companion for students preparing
for their ITIL Foundation Exam.
Passing your ITIL Foundation Exam (2011 Edition) – Study Aid from the Official Publisher of ITIL
- Published:04 Apr 2012
- ISBN: 9780113313556
- Price: £22.00
Passing your ITIL Foundation Exam (2011 Edition) - Study Aid from the Official Publisher of ITIL PDF
- Published:31 Jul 2012
- ISBN: 9780113313563
- Price: £9.95
Key Element Guides
Key Element Guide ITIL Service Strategy
- Published:20 Aug 2012
- ISBN: 9780113313600
- Price: £9.95
Key Element Guide ITIL Service Strategy PDF
- Published:31 Jul 2012
- ISBN: 9780113313716
- Price: £99.50
Key Element Guide ITIL Service Strategy - Pack of 10
- Published:31 Jul 2012
- ISBN: 9780113313655
- Price: £9.95
Key Element Guide ITIL Service Design
- Published:20 Aug 2012
- ISBN: 9780113313617
- Price: £9.95
Key Element Guide ITIL Service Design PDF
- Published:31 Jul 2012
- ISBN: 9780113313723
- Price: £99.50
Key Element Guide ITIL Service Design - Pack of 10
- Published:31 Jul 2012
- ISBN: 9780113313662
- Price: £9.95
Key Element Guide ITIL Service Transition
- Published:20 Aug 2012
- ISBN: 9780113313624
- Price: £9.95
Key Element Guide ITIL Service Transition PDF
- Published:31 Jul 2012
- ISBN: 9780113313730
- Price: £99.50
Key Element Guide ITIL Service Transition - Pack of 10
- Published:31 Jul 2012
- ISBN: 9780113313679
- Price: £9.95
Key Element Guide ITIL Service Operation
- Published:20 Aug 2012
- ISBN: 9780113313631
- Price: £9.95
Key Element Guide ITIL Service Operation PDF
- Published:31 Jul 2012
- ISBN: 9780113313747
- Price: £99.50
Key Element Guide ITIL Service Operation - Pack of 10
- Published:31 Jul 2012
- ISBN: 9780113313686
- Price: £9.95
Key Element Guide ITIL Continual Service Improvement
- Published:20 Aug 2012
- ISBN: 9780113313648
- Price: £9.95
Key Element Guide ITIL Continual Service Improvement PDF
- Published:31 Jul 2012
- ISBN: 9780113313754
- Price: £99.50
Key Element Guide ITIL Continual Service Improvement - Pack of 10
- Published:31 Jul 2012
- ISBN: 9780113313693
- Price: £44.95
Key Element Guide Suite
- Published:20 Aug 2012
- ISBN: 9780113313709
- Price: £44.95
Key Element Guide Suite PDFs
- Published:N/A
- ISBN: 9780113313761
- Price: £44.95
Key Element Guide Suite - Online Subscription
- Sub. No.: 7003199
- Price: £10.95
Essential ITIL - Downloadable PDF
This downloadable PDF provides a short introductory
overview to ITIL and ITIL processes. It can be used as an entry point, giving
insight into ITIL and guiding the reader to specific topics within the ITIL
core guidance publications to help them find out more. It can also be used in
its own right to provide basic information about the ITIL framework and its
processes.
Essential ITIL - downloadable PDF
- Published:[?ProductPubDate:9780113313945 ?]
- ISBN: 9780113313945
- Price: [?DiscountedPrice:9780113313945 ?]
ITIL Foundation Handbook -
Pocketbook from the Official Publisher of ITIL
Now updated in line with the 2011 syllabus, the 'ITIL
Foundation Handbook: Pocketbook from the Official Publisher of ITIL' is a
quick-reference revision guide designed to help students prepare for their
foundation exam. It is also a key reference aid for managers, practitioners,
vendors and consultants in the workplace and while travelling.
Book
- Published:08 Feb 2012
- ISBN: 9780113313495
- Price: £10.95
- Published:31 Jan 2012
- ISBN: 9780113313518
- Price: £109.50
Book Pack x 10
- Published:N/A
- ISBN: 9780113313501
- Price: £11.95
Online Subscription
- Sub. No.: 7003203
- Price: £14.50
Finnish Translation - Book
- Published:17 Oct 2012
- ISBN: 9780113314201
- Price: £30.00
Finnish Translation - PDF
- Published:27 Mar 2013
- ISBN: 9780113314218
- Price: £45.00
German - Book
- Published:27 Aug 2013
- ISBN: 9789708113314691
- Price: £45.00
German - Book Pack X 10
- Published:[?ProductPubDate: 9780113314706?]
- ISBN: 9780113314706
- Price: [?DiscountedPrice: 9780113314706?]
German - PDF
- Published:05 Sep 2013
- ISBN: 9780113314713
- Price: £35.00
Japanese - Book
- Published:05 Dec 2013
- ISBN: 9780113314607
- Price: £35.00
Japanese - Book Pack X10
- Published:30 Aug 2013
- ISBN: 9780113314614
- Price: £35.00
Japanese - PDF
- Published:30 Aug 2013
- ISBN: 9780113314614
- Price: £35.00
ITIL Lite: A Road Map to Full or Partial ITIL
Implementation
ITIL Lite has been updated to align with the ITIL 2011
editions. This new edition reflects the latest ITIL best practice, it is aimed
at encouraging organizations to adopt ITIL by selecting and implementing key
ITIL 2011 components.
ITIL Lite - Book
- Published:04 Nov 2013
- ISBN: 9780113313839
- Price: £10.95
Secrets of Service Level Management
- A process owner's guide
An ITIL process guide that describes how to plan for, design, transition, operate and improve service level management. With a practical focus and real-life examples, this book turns the theory of SLM into practice.
Book
- Published:04 Nov 2013
- ISBN: 9780113313525
- Price: £109.50
- Published:20 Nov 2013
- ISBN: 9780113313877
- Price: £10.95
Collaborative Consulting 
This publication
is a guide to IT service management consulting. It is distillation of
experience in service management with ITIL that should help practitioners,
consultants and managers gain insight on how to approach service management
engagements.
Book
- Published:[?ProductPubDate:9780113313914 ?]
- ISBN: 9780113313914
- Price: [?DiscountedPrice:9780113313914 ?]
- Published:04 Nov 2013
- ISBN: 9780113313921
- Price: £10.95
ITIL and ISO/IEC 20000: A Practical
Handbook 
The purpose of this publication is to provide
your organization with a pragmatic approach to effectively implementing service
management, incorporating practices from the ITIL framework and the ISO/IEC
20000 standard.
Book
- Published:04 Nov 2013
- ISBN: 9780113314102
- Price: £109.50
- Published:20 Nov 2013
- ISBN: 9780113314119
- Price: £10.95
Release, Control and Validation
Intermediate Capability Handbook 
Updated in line with the ITIL 2011 editions and the
Release, Control and Validation (RCV) syllabus, this quick-reference guide will
help you as you study for the RCV module of the ITIL Intermediate Capability
qualification.
Book
- Published:22 May 2014
- ISBN: 9780113314331
- Price: £35.00
Book Pack x 10
- Published:04 Jun 2014
- ISBN: 9780113314348
- Price: £35.00
- Published:31 Oct 2014
- ISBN: 9780113314355
- Price: £10.95
Operational Support and Analysis ITIL Intermediate
Capability Handbook
Updated in line with the ITIL 2011 editions and the
Operational Support and Analysis (OSA) syllabus, this quick-reference guide
will help you as you study for the OSA module of the ITIL Intermediate
Capability qualification.
Book
- Published:31 Oct 2014
- ISBN: 9780113314294
- Price: £109.50
Book Pack x 10
- Published:26 Nov 2014
- ISBN: 9780113314300
- Price: £10.95
- Published:31 Oct 2014
- ISBN: 9780113314317
- Price: £10.95
Release, Control and Validation ITIL 2011 Intermediate
Capability Handbook
Updated
in line with the ITIL 2011 editions and the Release, Control and Validation
(RCV) syllabus, this quick-reference guide will help you as you study for the
RCV module of the ITIL Intermediate Capability qualification.
Book
- Published:22 May 2014
- ISBN: 9780113314331
- Price: £35.00
- Published:31 Oct 2014
- ISBN: 9780113314355
- Price: £10.95
Book Pack x 10
- Published:04 Jun 2014
- ISBN: 9780113314348
- Price: £35.00
Operational Support and Analysis ITIL 2011
Intermediate Capability Handbook
Updated
in line with the ITIL 2011 editions and the Operational Support and Analysis
(OSA) syllabus, this quick-reference guide will help you as you study for the
OSA module of the ITIL Intermediate Capability qualification.
Book
- Published:31 Oct 2014
- ISBN: 9780113314294
- Price: £109.50
- Published:31 Oct 2014
- ISBN: 9780113314317
- Price: £10.95
Book Pack x 10
- Published:26 Nov 2014
- ISBN: 9780113314300
- Price: £10.95
Passing your ITIL Managing Across the Lifecycle
Exam
Aligned
to the latest ITIL guidance and the Managing Across the Lifecycle (MALC)
syllabus, this study aid from the Official Publisher of ITIL provides guidance
to support students as they prepare for their MALC
qualification.
Book
- Published:31 Oct 2014
- ISBN: 9780113314386
- Price: £109.50
- Published:26 Nov 2014
- ISBN: 9780113314393
- Price: £10.95
Planning, Protection and Optimization: ITIL® 2011
Intermediate Capability Handbook 
Updated
in line with the 2011 editions and Planning, Protection and Optimization (PPO)
syllabus this quick reference guide will help you study for the PPO module of
the ITIL intermediate capability qualification.
Book
- Published:N/A
- ISBN: 9780113314546
- Price: £Not known
Book Pack x 10
- Published:tbc
- ISBN: 9780113314553
- Price: £Not known
- Published:tbc
- ISBN: 9780113314560
- Price: £Not known
Service Offerings and Agreements: ITIL® 2011
Intermediate Capability Handbook 
Updated
in line with the 2011 editions and Service Offering and Agreements (SOA)
syllabus, this quick reference guide will help you as you study for the SOA
module of the ITIL intermediate capability qualification.
Book
- Published:tbc
- ISBN: 9780113314492
- Price: £Not known
Book Pack x 10
- Published:tbc
- ISBN: 9780113314508
- Price: £Not known
- Published:tbc
- ISBN: 9780113314515
- Price: £Not known
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