Key Element Guide Continual Service Improvement

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TSO (The Stationery Office)
Key Element Guide Continual Service Improvement - Front

Browse the contents and introduction of Key Element Guide Continual Service Improvement

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'Key Element Guide Continual Service Improvement' is a handy reference guide to the core Continual Service Improvement publication. It discusses ITIL, its evolution and the need for the Service Lifecycle approach. The title examines what is meant by best practice framework, how this relates to 'common practice' and what compliance means. The main focus of this publication is to provide an overview of the principles, objectives, and key elements of Continual Service Improvement.

Key features:

  • Resource to use prior to starting an Intermediate Lifecycle Course.

  • Discusses key terms and fundamental concepts used in ITIL.

  • Provides guidance on other ITIL publications and links to external practice, frameworks and standards.

  • Produced in conjunction with itSMF.

  • This publication is also available as a pack of ten and is in the Key Element Guide Suite which contains one copy of each of the Key Element Guides (available below).

Related resources:

> 'Key Element Guide Continual Service Improvement' Contents and Introduction (PDF - 163Kb)

> 'Everything you wanted to know about ITIL in less than one thousand words' White Paper by Jane Clark, Management Consultant from Connect Sphere Limited (PDF - 556Kb)

'An Introductory Overview of ITIL V3' Pocketbook. (PDF - 647Kb)

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Extent 80 pages ISBN 9780113311224
Size 140 x 108mm Price £8.50
Format Paperback Published 31 Mar 2008
Availability Out of Print: but may be available to order Availability help (opens in new window) Delivery Delivery options and charges
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