ITIL® 4 Managing Professional Package
Book and Online Subscription
Hard Copy books included in this purchase will be shipped to after all four books are published in February 2020
ITIL is a widely adopted body of knowledge and best practices for successful IT Service Management that links with training and certification. ITIL 4 has evolved from the previous version by re-shaping much of the established ITSM practices in the wider context of customer experience; value streams and digital transformation; as well as embracing new ways of working, such as Lean, Agile and DevOps.
ITIL 4 provides the guidance organizations need to address new service management challenges and utilize the potential of modern technology. It is designed to ensure a flexible, coordinated and integrated system for the effective governance and management of IT-enabled services.
The 'ITIL 4 Managing Professional' range comprises the Higher Level ITIL 4 publications and follows on from ITIL 4 Foundation. Their audience ranges from those who have undertaken ITIL 4 Foundation, those who are responsible for managing IT-enabled products and services, to seasoned professionals familiar with earlier versions of ITIL and other sources of industry best practice who wish to transition across to ITIL 4 and become an ITIL Managing Professional.
Delegates must undertake all four modules of ; 'Create, Deliver and Support', 'Direct, Plan and Improve', 'Drive Stakeholder Value' and 'High Velocity IT' to become an ITIL Managing Professional. All modules have a supporting publication and are available as a package with exclusive immediate online access to content to support learning.
The ITIL 4 Managing Professional Package will include:
Create, Deliver and Support: Focussing on the integration of different value streams and activities to create, deliver and support IT-enabled products and services whilst also covering supporting practices, methods and tools
Drive Stakeholder Value: Covering engagement and interaction between a service provider and their customers, users, suppliers and partners
High Velocity IT: Exploring the ways in which digital organizations and digital operating models function in high velocity environments, helping aspiring organizations operate in a similar way to successful digitally-native organizations
Direct, Plan and Improve: Providing the practical skills necessary to create a 'learning and improving' IT organization, with a strong an effective strategic direction, providing practitioners with a practical and strategic method for planning and delivering continual improvement with the necessary agility
We're really pleased to be able to bring online content to you as early as we can, but please be aware that it is currently in beta stage - content will update automatically as we finalise developments.
Online subscription access is available immediately as part of this package. Hard Copy books included in this purchase will be shipped to you in January 2020 as soon as they are published.
Managing Professional examinable Practices available through My ITIL.
(£580.00 inc. VAT)
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