HC 372, Fourth Report of Session 2015-16 - Report, Together with Formal Minutes Relating to the Report
- House of Commons - Work and Pensions Committee
- TSO (The Stationery Office)
The report 'Benefit Delivery (HC 372)' examines the Department for Work and Pensions (DWP) progress in dealing with a system that produces many cases where individuals are entitled to benefit support, but encounter delays and errors before they receive their payment.
Over the last five years, the DWP has undertaken a series of ambitious reforms to the welfare system against a backdrop of cuts to its administration and programme funding. The Committee is concerned that the day to day delivery of accurate and timely benefits should not be neglected in drives for efficiency and change.
The Committee has been unable fully to scrutinise some benefit delays because of a lack of available data; and are particularly concerned about the absence of Employment and Support Allowance Work Capability Assessment and Mandatory Reconsideration clearance time statistics, and Short-Term Benefit Advance application statistics. If DWP have these data, they should publish them. If they do not, then they are making policy decisions in the dark.
The Department should address the lack of data immediately, the processes and guidance designed to help particularly vulnerable claimants are not working as effectively as they should. Guidance around Alternative Payment Arrangements and money advice is not always being followed and the related processes are not enough to prevent claimants falling into debt.
|Format||Paperback||Published||21 Dec 2015|
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