The five ITIL® 4 'Reference and Study Guides' have just been published
By Barclay Rae, Mark Smalley, Christian Feldbech Nissen, Lou Hunnebeck, Erika Flora and David Canon
Find out more about these practical guides for quick and easy learning!
The ITIL 4 'Reference and Study Guides' are authored by the experts who led the main guidance. They will help all those preparing for certifications of ITIL 4 Managing Professional and ITIL 4 Strategic Leader, as well as serve as quick and easy reference for those who want a high-level authoritative overview of the AXELOS core guidance.
The ITIL 4 'Reference and Study Guides' in their authors' words
ITIL 4: Create, Deliver and Support by Barclay Rae
"As a practitioner it is essential to have quick and easy access for reference, study or live operations - and these reference guides tick all the boxes. I am delighted to have reviewed and refined the ITIL 4: Create, Deliver and Support core guidance content into this handy-sized guide. It provides quick memory joggers, lists and clarifications that save time and effort in the pursuit of service excellence. Packed with great ideas and learning, the 'ITIL 4: Create Deliver and Support Reference and Study Guide' includes key information on culture, structure, management, tools, technologies, customer-centricity and of course - value streams. Keep this on your desktop for instant knowledge."
ITIL 4: High-velocity IT by Mark Smalley
"Not only is digital technology becoming increasingly important, but our systems are more complex to manage, and practitioners are looking for meaningful and rewarding work. These higher demands require different ways of thinking and working. ITIL 4: High-velocity IT core guidance addresses these concerns, with nine concepts that support a generative culture and twenty-five techniques for lean, agile, resilient and continuous practices. The 'ITIL 4: High-velocity IT Reference and Study Guide' presents an overview of these topics for quick review and summary. Rather than prescribing an approach, as Patrick Debois, 'godfather' of DevOps says in the foreword, it is an exploration framework that inspires us to improve, try different things, and open-up our conceptual view of the world."
ITIL 4: Drive Stakeholder Value by Christian Feldbech Nissen
"The 'ITIL 4: Driving Stakeholder Reference and Study Guide' not only helps you to pass the exam, it also helps you to establish, maintain and develop effective service relationships. Taken from the 'ITIL 4: Drive Stakeholder Value' core guidance, this guide contains a reader's digest of the essentials in service co-creation and relationship management. Key topics include understanding customer and market needs, engaging and fostering relationships, designing and agreeing services, aligning expectations, daily interaction and value realization."
ITIL 4: Direct, Plan and Improve by Lou Hunnebeck
"Packed with ideas and techniques essential for practitioners and leaders alike, ITIL 4: Direct, Plan and Improve core guidance has something for everyone. Now we offer the 'ITIL 4: Deliver, Plan and Improve Reference and Study Guide' compact reference to provide quick and easy access to the treasure trove! It includes the cultural and team management aspects of product and service management, provides an overview of the tools and technologies which support service management and demonstrates how to integrate management practices into end-to-end value streams. I hope you will use this guide frequently and that it will lead you to deeper engagement to achieve study of and practical experiences in service management excellence."
ITIL 4: Digital and IT Strategy by Erika Flora and David Canon
"We are delighted to author this companion study guide to accompany the more in-depth core guidance of ITIL 4: Digital and IT Strategy. It is full of ideas to help you, as a leader, meet today's digital challenges. The 'ITIL 4: Digital and IT Strategy Reference and Study Guide' includes topics such as developing an effective digital strategy, crafting a compelling vision for change, nurturing an innovative culture, and leading teams through volatile, uncertain, complex, and ambiguous times."