When a product is placed in your shopping basket, the screen will refresh and details of stock availability will be displayed beneath the product information:
Customers are advised to use DPD Express 48 if
they require a tracked service. Please note that all DPD Orders will need
to be signed for. If a parcel cannot be signed for when delivered to a flat in
a shared building, for security reasons it may not be suitable to leave a card
to rearrange delivery.
| Method | Delivery time | Price |
| Royal Mail** | 2-3 working days | Standard charge - £3.75* |
**Please
note, orders that weigh over 750g will be dispatched by DPD courier, and will
need to be signed for.
Only available for TSO publications. If you have one or more
TSO publications in your shopping basket you will be able to select a special
delivery option for the TSO item(s). For orders dispatched by a special
delivery option the delivery charge will be calculated according to the weight
of the order.
| Method | Delivery time | Price |
| DPD 10:30 | If ordered before 12 noon it should arrive by 10:30am on the next working day* | £27.50 for first 10 kgs, £1.30 for each additional kg (excl VAT) |
| DPD 12 | If ordered before 12 noon it should arrive by 12 noon on the next working day * | £19.50 for first 10 kgs, £1.10 for each additional kg (excl VAT) |
| DPD Next Day | If ordered before 12 noon it should arrive by 5pm on the next working day* | £10.46 (inc VAT) for under 20 kgs, £10.46 (inc VAT) for each additional 20 kgs |
| DPD Two Day | If ordered before 12 noon it should arrive within two working days* | £4.75 (excl VAT) |
*Customers in Northern Ireland and parts of Scotland
may need to allow an additional working day for delivery.
Download a list of
DPD's services to Scottish Postcodes (PDF 219KB).
As standard all orders are sorted via DHL Global Mail and
dispatched by the economy service of the country of destination (with no
tracking) see below for approximate delivery times:
Post-BREXIT Customs Duties
After leaving the EU, our overseas EU customers may have
duty applied to their consignments from us in the UK.
As per our
Terms and Conditions (11.9 - for
Consumers and 12.10 - for
Businesses ) these are the customers responsibility to pay.
| Method | Delivery time | Price |
| EU DHL Global Mail | 8-11 working days | Standard charge - £3.75* |
| Non EU - Europe DHL Global Mail | 8-11 working days | Standard charge - £3.75* |
| Middle East DHL Global Mail | 11-15 working days | Standard charge - £3.75* |
| North America DHL Global Mail | 11-15 working days | Standard charge - £3.75* |
| Central and South America DHL Global Mail | 15-22 working days | Standard charge - £3.75* |
| Africa and Asia DHL Global Mail | 15-22 working days | Standard charge - £3.75* |
| Far East and Australasia DHL Global Mail | 15-22 working days | Standard charge - £3.75* |
Only available for TSO publications. If you have one or more
TSO publications in your shopping basket you will be able to select a special
delivery option for the TSO item(s). For orders dispatched by a special
delivery option the delivery charge will be calculated according to the weight
of the order.
| Method | Delivery time | Price |
| DHL International | 1-8 working days | £55.00 for first 500 grams, £4.00 for each additional kg (excl VAT) |
*Please note: on the publishers' request
standard carriage and handling for their publications can be charged at higher
or lower rates. For example, carriage and handling for DVSA
publications is set at £3.50 and 'The Official Highway Code
2015 Edition' at £2.50.
The British Pharmacopoeia has a set carriage
option of £15 to anywhere in the UK, £40 to anywhere in Europe,
£60 to the rest of the world and the ITIL Lifecycle Publication
Suite has a set carriage option of £7 to anywhere in the UK,
£40 to anywhere in Europe, £60 to the rest of the world (these are
high value items so must be sent recorded and tracked).
Where
products are added to the shopping basket with different specified standard
carriage and handling rates the higher rate will be charged.
DHL deliveries to Russia can only be completed where the
address includes a company name.
If the publication is in stock at time of ordering it will
be dispatched within 24 hours. If you place your order after 12 noon on a
Friday (or after 12 noon on the day before a Bank Holiday) your order will be
dispatched the next working day. The total delivery time is equal to the sum of
availability of the title and dispatch time, e.g. if availability is 2-3 days
and dispatch time 1 day, the total delivery time will be 3-4 working
days.
If after the expected delivery time you have not received your order, please contact our eSupport Customer Service Team, email: esupport@tso.co.uk or telephone: +44 (0)333 200 2425.
All goods lost in transit will also be replaced at no extra cost if notification is received by TSO, by telephone or writing, within 28 days of the date the original order was received by TSO or the date of publication of the goods, whichever shall be later.
Please note that any orders for non-TSO publications not fulfilled within 90 days will automatically be cancelled. You will be notified by email in this instance.
If you selected DPD Next Day, DPD 12, DPD10 or DPD Two Day
as your delivery method then it is possible to track your order. As soon as
your order is dispatched by DPD you can view your tracking number in the 'Your
Account' section of TSO Shop. Simply select 'order status' and there should be
a link to the details of your parcel on the DPD site:
www.dpd.co.uk/. If the link
doesn't immediately work you may need to copy it and paste it into a new
browser.
Please note that there may be a slight delay between
customers having access to their tracking number and DPD updating their site
with tracking details.
Please also note: out of the international special delivery
options listed above, only DHL International is a tracked service.
Some of the items in your order may be available before
others. When this happens we will send you the available titles as soon as
possible and dispatch the remaining publications as soon as we receive them in
our warehouse. We will only charge you for carriage and handling on the first
delivery. All other packages from the same order will be delivered free of
charge.
At the foot of your shopping basket screen click on the
drop-down list entitled 'Change your carriage type', make your selection, then
click Update. The carriage option you have chosen will now be
displayed next to each TSO item in your shopping basket. Please note: a
different delivery option cannot be requested after an order has been
confirmed.
If an item in your shopping basket attracts VAT, your
carriage and handling charge will also be subject to VAT. Special delivery
options are also subject to VAT.
Please note that most shipments valued under 150 Euros are
not subject to Customs duties on arrival in the EU. This is separate to VAT and
will continue to apply post 1 July 2021.
All subscription orders, with the exception of online
subscriptions, are dispatched by standard surface mail with free
delivery.