White Papers
Here you will find a
summary of selected White Papers available to
download from
the repository of our Partners at AXELOS.com:
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IT Service Management:
Introductory and business benefits
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IT Service Management:
Technical
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Project Management: Introductory
and business benefits
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Project Management:
Technical
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Programme
Management
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Risk Management
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Portfolio
Management
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Universal Service
Management
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Value Management.
IT Service Management: Introductory and business benefits
Executive Briefing: The Benefits of ITIL®
This technical white paper explains how
Information Technology (IT) services provide business value, and why good IT
service management is essential in order to unlock this value. It is for senior
executives, managers and decision makers whose businesses make use of
IT.
This White Paper is also available in Chinese,
Dutch and French
ITIL® 2011 Edition: The Basics
This white paper explains exactly what
ITIL is and why an organization would want to engage with it. An outline of the
benefits involved in using ITIL is also included.
This White
Paper is also available in Chinese, Dutch and
French
ITIL® is ITIL
This White Paper explores the core
philosophy of ITIL, to demonstrate that it is a dynamic and structured
framework which is meant to have an effect on, and engage proactively with, the
business, and why that is. In particular tries to challenge some assumptions so
that readers will discover the answers for themselves; it is hoped they will
move on from thinking purely in versions and understand why they are no longer
important.
ITIL in a Recession
In this white paper Shirley Lacy, an IT
Service Management industry recognized leader and co-author of ITIL V3 Service
Transition, addresses issues and concerns by answering some key questions
regarding using ITIL in a recession.
IT Service Management: Technical
Synergies between ITIL and Knowledge - Centered Support
(KCSSM)
The paper offers the reader information and
guidance on the interaction and cooperation between ITIL and KCS. The paper
illustrates the fact that ITIL and KCS are collaborative, and organizations
that adopt both practices position themselves for increased
success.
Best Practice In The Cloud An Introduction
The purpose of this white paper is to
introduce the challenges of managing an IT environment in a cloud setting. It
identifies the benefits of cloud computing and the potential unintended
consequences – and how ITIL provides the foundations for best practice in
a cloud environment.
ITIL® For Managed Service Providers
This White Paper by Brian McCabe provides
a practical review of real-world challenges, ideas and techniques to help
managed service providers deliver services aligned with ITIL®.
ITIL® and BiSL: Sound Guidance for Business IT
Alignment from a Business Perspective
An examination of the similarities and
differences between the Business Information Services Library (BiSL) and the
current ITIL® best practice framework and provides guidance and
understanding of the synergy and distinctness of each framework.
Integrating Six Sigma and ITIL® for Continual Service
Improvement
Jack Probst and Gary Case of Pink Elephant
review some basic ITIL principles, discuss how those principles apply to Six
Sigma, and how Six Sigma can practically be applied to Continual Service
Improvement efforts. They also offer some practical tips for applying Six Sigma
to improve ITIL processes and services in general.
TOGAF™ 9.1 and ITIL®
– Two
Frameworks
This white paper describes the development
of TOGAF (The Open Group Architecture Framework) and ITIL® as a background
to discussions about the potential overlap in the processes they both describe.
It does not describe the models themselves. In the further information section
of this white paper there are references for readers who would like further
details about these frameworks.
ITIL® Managing Digital Information Assets
This White Paper uses ITIL service
management best practices to explain the principles of providing services to
business customers that are fit for purpose, stable and reliable. It is
complementary guidance to ITIL on digital continuity.
ITIL and Corporate Risk Alignment Guide: An Introduction To
Corporate Risk and ITIL, and How ITIL Supports and is Assisted by Management of
Risk (M_o_R®)
The main body of this white paper, by
Michael Faber and Rubina Faber, considers what ITIL and corporate risk are, and
why they are important to business. It aligns the objectives of ITIL with those
of the management of corporate risk – highlighting why risk should be
taken into consideration and what benefits can be realized and capitalized by
aligning ITIL and M_o_R at each stage of the service lifecycle.
Aligning CobiT® 4.1, ITIL® V3 and ISO/IEC 27002 for
Business Benefit®: A Management Briefing From ITGI and OGC
To achieve alignment of best practice to
business requirements, formal processes in support of good IT governance should
be used. The intention of this management briefing is to explain to business
users and senior management the value of IT best practices and how
harmonization, implementation and integration of best practices may be made
easier.
ITIL V3 and ASL: Sound Guidance for Application Management
and Application Development
This white paper, by Sharon Taylor,
Machteld Meijer and Mark Smalley, explains how both ITIL V3 and ASL define and
address the Applications domain and provide the reader with an insight into how
the frameworks can best be applied.
Project Management: Introductory and business benefits
It's All About Winning
This White Paper by Duncan Wade from The
Human Interface Consultancy Ltd, reviews how a project manager creates a
winning environment with PRINCE2®. Beginning with a clear statement of what
the project will build and the quality criteria that must be met, the exercise
becomes one when everyone knows what to do and how to contribute.
RINCE2® and the National and International
Standards
This white paper is intended to show how PRINCE2® can
be used to help organizations ensure their project management approach meets
the requirements of the British Standard BS6079 Part 1 and the international
standard ISO21500.
PRINCE2® The Basics
In this White Paper, lead author of PRINCE2 2009 and
Director of Outperform UK Ltd Andy Murray gives an overview of PRINCE2,
discussing the benefits, principles, themes and processes
involved.
This White Paper is also available in
Chinese, Danish, Dutch and
French.
PRINCE2 and Governance White Paper
This White Paper reviews general guidance for effective
governance and explores how, when used appropriately, PRINCE2® supports
good governance.
PRINCE2™ Business Benefits
This white paper discusses the business benefits that
organizations can attain by adopting a structured, controlled, repeatable and
robust project management method. The particular project management method
‘under the spotlight’ in this white paper is
PRINCE2®.
This White Paper is also available in
Chinese, Danish and
French.
Project Management: Technical
Agile Project Management: Integrating DSDM into an existing
PRINCE2 environment
The purpose of this white paper is to describe the
benefits of running PRINCE2 and DSDM together and to provide a general overview
on how to achieve this.
PRINCE2® for small-scale projects
Chris Ferguson of Novare Consulting outlines how the
PRINCE2 light-touch approach provides guidance for organizations working on
small projects to adopt the best practice for successful management. This White
Paper defines the 'light-touch' approach and distinguishes the differences
between a one-off task and a small project, and a small project and a large
project, by outlining the resources required for each scale.
Integrating Six Sigma and PRINCE2™ 2009
In this paper, Mike Ward of Outperform discusses the key
aspects of PRINCE2™ and Six Sigma, and shows how the methods can be
integrated to provide a very rich framework which may be applied to certain
types of project, to great effect.
Programme Management
MSP®: The Basics
This white paper explains exactly what MSP is and why an
organization would want to engage with it. The paper also includes an outline
of the benefits involved in using MSP along with an overview of the
framework..
Managing Successful Programmes Business
Benefits
In this White Paper mentor and lead author for the 2011
edition of Managing Successful Programmes (MSP®) and lead author of the
2007 edition, Aspire Europe Ltd's Rod Sowden outlines the benefits that
organizations will enjoy from using MSP.
Transition into Business as Usual
This White Paper builds on Managing Successful Programmes
(MSP®) to provide additional guidance on the successful implementation and
integration of new capabilities into business operations so that they can be
exploited to achieve the desired benefits.
Risk Management
M_o_R® The Basics
In line with the 2010 edition of the MoR® guide,
Principal Consultant at GSW Consultancy, Graham Williams, describes how this
framework helps organizations manage risk, outlines its principles, approach
and process, and how it can be embedded and reviewed.
Management of Risk Guidance for Practitioners and the
International Standard on Risk Management ISO 31000:2009
This White Paper is intended to show how Management of
Risk: Guidance for Practitioners (M_o_R®) can be used to help organizations
ensure their risk management approach meets the requirements of ISO 31000:2009:
Risk Management – Principles and Guidelines.
Applying Management of Risk (M_o_R®) for Public
Services
The purpose of this white paper is to describe how the OGC
guide, Management of Risk: Guidance for Practitioners (M_o_R) can be applied
within organizations that are responsible for delivering public
services.
Portfolio Management
Business Benefits of P3O Implementation
This white paper looks at today's business challenge and
how P3O can help in today's climate of cost cutting and efficiency targets with
delivering the change portfolio more effectively.
Capital Investment Governance White Paper
This White Paper presents an integrated approach to the
governance of projects, programmes and portfolios. It aims to demonstrate how
the logic behind concepts such as ownership and accountability can be used to
ensure a consistent approach to governance across an
organization.
Improving Portfolio, Programme and Project Financial
Control
This White Paper sets out how best to improve and
implement coordinated corporate financial control across an
organization’s portfolio of investment-led change programmes and
initiatives.
Universal Service Management
Systems or Smiles - What Business Are You In?
Author of the Universal Service Management Body of
Knowledge (USMBOK), Ian Clayton, investigates the service organizations provide
for their customers and how the business is presented by employees - according
to the universal service management philosophy, there are two ways of thinking
- Inside Out and Outside In.
Value Management
Business Benefits of Implementing MoV®
Polly Murphy of Maven Training discusses how the
Management of Value portfolio can benefit an organization through focussing on
functioning cost-effectively. This paper covers the purpose of value
management, how and why it should be implemented and reasons why companies may
deter from using this approach.
The Basics: Management of Value
In this White Paper, Lead Trainer at Maven Training, Polly
Murphy, defines the seven key principles that underpin the Management of Value
approach. Polly also outlines seven principles for organizations to adopt in
order to collect and analyse information to deliver the best value for
money.
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