TSO Privacy Policy

Introduction


This Privacy Policy explains how The Stationery Office Limited ("TSO" or "we") will obtain and process your personal information. This includes personal information that TSO receives when you order a product online or by phone, or when you contact TSO for any reason.

Who We Are


This website is hosted and managed by TSO. Under the "Data Protection Laws" (including the EU General Data Protection Regulation (2016/679), as amended or supplemented), TSO is a "controller" of personal information. You should contact TSO if you have any questions about the use of your personal information collected through the website (the "Site") (see the "Contacting Us" section below).

Obtaining Your Personal Information


When you register for an account on the Site


If you register for an account on the Site, we will collect basic information about you including your name, email address, landline and mobile telephone number and postal address. You will also have the option to provide your job title and information about your employer or the company that you represent, if applicable.

We use the information that we collect to:

  • create and maintain your account;
  • monitor and analyse usage of the Site;
  • track the status of orders that you place with TSO;
  • allow you to log in to the Site; and
  • contact you by email with newsletters containing information about TSO's products and services, if you have consented to receiving such communications (see "Email Marketing Communications" below).

When you place an order


You can place an order with TSO online or by phone. When you place an order with us, we will collect from you your name, address, contact details, delivery preferences, information about the products you have ordered and your payment information.

We will use the information that we collect to:

  • process your order and ensure that any products ordered are delivered to the address and/or in the format specified, and that any services you order are made available to you;
  • contact you to confirm that we are fulfilling the order in accordance with your instructions and according to our own high standards;
  • contact you to provide or obtain any other pertinent information concerning your order;
  • monitor and analyse usage of the Site, including by analysing and creating reports about the sale of our products;
  • provide reports to third party publishers and licensors about our sales of their products;
  • process any request that you make to return or cancel products and services that you order; and
  • contact you by email with newsletters about TSO's products and services, if you have consented to receiving them (see "Email Marketing Communications" below). If you are a business customer, we may contact you by telephone and email from time to time to discuss products and services that we offer (see "Marketing Communications to Businesses" below).

When you contact us by email or by phone


When you enquire about products or services offered by TSO through the Site or otherwise, or provide feedback by telephone, email, post or using another function offered by our Site, we will collect any information about you that you choose to give us, and will use the contact details and other information that you have provided to respond to you.

Any feedback that you provide will help us to understand how our products and services are perceived by our customers and which of our products and services are of most interest. We may use such information to tailor our service offerings and improve our product and service offerings for the benefit of our customers generally.

The information we automatically collect online may include your Internet Protocol (IP) address, software configuration, aggregate use of information, geographical location data, and operating system and use of cookies (see further details about the Site's use of cookies below).

Our Legal Basis for Using Your Personal Information


Performance of the Terms and Conditions between you and TSO


If you are purchasing products or services for your own private and domestic use (or are intending to), our Consumer Terms and Conditions of Sale will apply. If you then create an account on our Site or place an order with us, our legal basis for processing your personal information is that it is necessary for the performance of the Terms and Conditions of Sale between you and us.

Our legitimate business interests


If you are purchasing products or services on behalf of a business or in the course of a trade, our Business Terms and Conditions of Sale will apply. Our legal basis for using your personal information is that it is necessary for our legitimate interest in performing the Terms and Conditions of Sale between us and the business you are associated with.

If you contact us other than to place an order for goods or services, our legal basis for processing your personal information is that it is necessary for our legitimate interests in conducting our business and meeting the requirements of our current and prospective customers.

If you are a business customer, we may contact you from time to time with information about products and services that we offer (see "Marketing Communications to Businesses" below). Our legal basis for using your personal information to contact you is that it is necessary for our legitimate interest in keeping you informed of the products and services that we offer.

Your consent


If you create an account or place an order through our Site, you will have the option to provide your consent to us sending you free newsletters containing information about the products and services that TSO offers (see "Email Marketing Communications" below). You can withdraw your consent at any time.

How We May Share Personal Information


In order to source the product that you require and ensure that it is delivered as quickly as possible, it sometimes may be necessary for us to pass the delivery address details to an external publisher or supplier acting on our behalf to enable them to dispatch the goods that you have ordered directly to you. However, your order will always be managed by TSO and we will only provide our suppliers with the minimum information necessary to facilitate the delivery of the goods to you, such as your name, address and the details of the products to be supplied, as well as, in some cases, your phone number and/or email address to allow our suppliers to update you on the delivery progress of your order. Our suppliers have provided sufficient security guarantees in relation to any personal information that we might provide them with for these purposes and they are required to act only on our instructions in relation to any such information.

Many of the products offered for sale by TSO are published by a third party. We may share your personal information, including your contact details and information about the products and services that you have ordered, with these third parties.

In addition to any external publisher or supplier, we may also disclose personal information we hold about you to:

  1. our group companies and affiliates;
  2. our service providers, including IT hosting companies;
  3. banks, other financial institutions and credit reference agencies;
  4. payment service providers;
  5. professional advisors such as attorneys, accountants, auditors, financial and other professionals;
  6. regulatory authorities, including tax authorities; and
  7. law enforcement agencies, courts and other relevant tribunals.

Email Marketing Communications


TSO offers a free email newsletter subscription service to keep you informed of our products and services. You may provide your consent to receiving these newsletters when you create an account or place an order with TSO online.

We incorporate a tracking system in our email marketing communications which allows us to monitor whether the email has been opened and which links are the most popular. This allows us to tailor and refine our service to ensure that the emails you receive are relevant to your interests.

Where you have consented to receiving email marketing material from us or are currently receiving material relating to similar products or services, you may at any time ask us to cease sending you such material by sending an email to mailto:tsoproductupdates@tso.co.uk with the heading unsubscribe or you can go to your free updates page (you will need to login if you have not already done so) and click the 'unsubscribe' link at the foot of the page. Unsubscribe instructions are also clearly outlined at the bottom of every direct marketing email that we send you.

Marketing Communications to Businesses


If you are a business customer, or a reseller of TSO's products, we may send you direct marketing materials or contact you by telephone to keep you informed of products, services and events that we feel may be of interest to you. We may also use your personal information to keep you informed of new and/or existing products that are similar to those which you have previously purchased.

You may at any time ask us to cease sending you direct marketing material or telephoning you by contacting our customer services division on Tel: +44 (0)333 202 5070 or by sending an email to tsoproductupdates@tso.co.uk. Upon receipt of notification that you do not wish to receive marketing material from us, we will action your request within a reasonable time period.

Cookies


TSO analyses customer statistics, sales, traffic patterns and related site information. In order to facilitate this, where possible, our web server may automatically recognise the domain name and email address of users of this website, by using cookies. We also use cookies to operate the shopping basket system in our Online Bookshop. This may include the auto completion of financial information.

We may also collect the domain name and email address of visitors to this website and those that communicate with us via email. We may also collect other aggregate information, e.g. information about the pages users access or visit and the transactions they perform there and any other information volunteered by the user, such as survey information and/or site registrations. We can also identify the web browser that the user is using and the way in which the user has accessed our website, e.g. via a particular hyperlink or link contained within a marketing email.

The information we collect in this way is used for internal review and improvement purposes, e.g. to improve and/or customise the content, and/or layout of our websites for our users or each individual user. This information is not shared with other organisations for commercial purposes.

If you would rather not allow our storage or access to cookies that may contain your aggregate information then you should make appropriate arrangements to deactivate the cookie function on your web browser. Further information regarding the use of cookies, including their deactivation can be found at www.allaboutcookies.org. This website is run by the Interactive Advertising Bureau and provides guidance to users on how to turn off cookies.

International Transfers of Personal Information


Your personal information may be processed using data centres located inside the European Union and data centres located outside of the European Economic Area. Where we transfer personal information to our group companies or to third parties outside of the European Economic Area, we will ensure that those transfers take place in accordance with appropriate safeguards required under the Data Protection Laws. If you would like more information about the safeguards applied to your personal information when it is transferred, please contact us as outlined in the "Contacting Us" section below.

Data Protection & Information Security


Our e-commerce activities are certified to the information security standard ISO 27001 and we follow strict security procedures for obtaining, processing and storing the personal information with which we have been entrusted.

We will not disclose or make your personal information available to a third party (otherwise than where indicated within this Privacy Policy) without your consent.

You can help to protect your personal information by ensuring that you keep your login password secure. We also recommend that you log out of your account once you have completed your transaction or enquiry, especially if you are using a shared computer.

Your Rights


You may have certain rights in relation to the personal information we collect about you. These may include the right to request access to your personal information, to request that it is erased, that its processing is restricted, or that any inaccurate personal information is rectified. You may also have the right to object to the processing of your personal information, or in some circumstances to obtain a copy of the personal information in a machine readable format. To make any such request about any personal information that we are holding about you, please email foirequest@tso.co.uk. We may require you to prove that you are the person who is the subject of the information that we are holding before disclosing it to you.

You also have the right to complain about the use of your personal information to a local supervisory authority, which in the UK is the Information Commissioner's Office (www.ico.org.uk).

Links to Other Websites


This website may contain links to other third party websites with whom we have a relationship. However, we are not responsible for these websites and their privacy practices. We therefore suggest that you read the privacy policy statements on any website that you visit from a link on this site, as their policies and procedures may differ from our own.

Retention of Personal Information


The period for which we will retain personal information will vary depending on the purposes that it was collected for, as well as the requirements of any applicable law or regulation:

  • if you have signed up for an account on our Site, we will store your personal information and the information in your account for as long as is necessary to provide the account, and for the period for which you or we could bring legal proceedings in relation to the running of your account;
  • if you order a product through our Site, we will store your personal information and information about your order for as long as is necessary to comply with applicable tax legislation, and for the period for which you or we could bring legal proceedings in relation to your order.

Changes to this Privacy Policy


This Privacy Policy we will be reviewed from time to time. If we decide to change this Privacy Policy we will post the changes here. However, if we intend to make material changes to the way we use your personal information we will notify you before doing so. Any personal information held will be governed by our most current policy.

Contacting Us


Our aim is to ensure that we offer you the very best personal service; the kind of service you want and the products you need. Your views are important to us; it would therefore greatly assist us if you could let us know of any way that we can improve our service to you by contacting us at tsoservices@tso.co.uk. You can also contact our Data Protection Officer at global.privacy@wlt.com.

The Stationery Office Limited has its registered address at 55 Wells Street, London, W1A 3AE.

Thank you for your valued custom.