Coronavirus (COVID-19) Updates
Online Orders - Delivery Information
All orders are currently experiencing slight delays due to demand and social distancing rules applied at our warehouse.
We are sorry if we are slower than normal delivering to you, and would encourage everyone to use our digital product offerings where available.
Thank you to all of our customers for your patience during this challenging time.
Standard delivery estimates in working days:
- Royal Mail 2-3
- Europe 8-11
- Middle East & North America 11-15
- Rest of World 15-22
We are experiencing delays with deliveries to some areas.
We are unable to deliver to the following countries due to the Coronavirus outbreak:
- Sao Tome & Principe
- Guinea Bissau
- Cape Verde
- Falkland Islands
- South Africa*
*Please contact our Sales Team to order from our suppliers in your region:
How are our services currently affected:
- To ensure social distancing, our warehouse is operating with a reduced workforce, with additional safeguards in place
- Timeframes may differ due to staff capacity and our delivery partners' ability to deliver
- Our customer support team are receiving a high number of emails and are responding as quickly as they can
- Returns can still be sent to us via the address on your dispatch note. There may be a slight delay to this service
We would like to thank all of our loyal customers for their messages of support and valued custom during this difficult time.