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Quality management - Customer satisfaction - Guidelines for dispute resolution external to organizations
BS ISO 10003:2007
- Author:
- BSI
- Publisher:
- BKN
BS ISO 10003:2007 provides guidance for organizations to plan, design, develop, operate, maintain and improve effective and efficient external dispute resolution for product-related complaints. Dispute resolution gives an avenue of redress when organizations do not remedy a complaint internally. Most complaints can be resolved successfully within the organization, without the need for further time-consuming and more adversarial procedures.
Implementation of BS ISO 10003 can:
-
provide flexible dispute resolution that, in comparison with court-based processes, can be less expensive, easier and quicker, especially in disputes across borders
-
help to enhance customer satisfaction and loyalty
-
provide a benchmark against which individuals and organizations can evaluate claims by organizations and providers that they operate in an effective, efficient and fair manner
-
help to inform potential users of dispute resolution about the conditions of access, cost and the legal consequences
-
enhance the ability of an organization to identify and eliminate causes of disputes
-
improve the way complaints and disputes are handled in the organization
-
provide additional information that can contribute to improvement of the organization's processes and products
-
improve the organization's reputation or avoid damage to it
-
improve domestic and international competitiveness
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provide confidence of fair and consistent treatment of disputes throughout the global marketplace.
| Extent | N/A | ISBN | 9780580530227 |
|---|---|---|---|
| Size | N/A | Price | £224.00 |
| Format | Paperback | Published | 29 Feb 2008 |
| Availability |
Out of Print: but may be available to order
|
Delivery | Delivery options and charges |
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