Contact us
Help with your Order
Email: esupport@tso.co.uk
Tel: +44 (0)333 200
2425
Text-phone:+44 (0)333 202 5077
@TSO
TSO Customer Services
18 Central Avenue
St Andrews
Business Park
Norwich, NR7 0HR
Call Customer Services to discuss all
payment options:
Tel: +44 (0)333 202 5070
If you require an invoice before you can raise payment, then
contact our Customer Services to arrange:
Tel: +44 (0)333 202 5070
General enquiries
If you have a general query, comment or complaint concerning the TSO Shop please contact us using our feedback form.
Complete and submit our publication enquiry form and we'll endeavour to find the publication on your behalf.
For all queries regarding editorial content please email the Senior Web Editor ian.poynton@wlt.com.
Dedicated support
Contact our Civil Aviation Authority Customer
Services:
Tel: +44 (0)333 200 2412
Email:
caa@tso.co.uk
Get the latest official revision material to pass your test
first time:
DVSA Merchandising Team
Tel: +44 (0) 333 200
2401
For any British Standards Institute queries, call Customer
Services
Tel: +44 (0)333 202 5070
Email:
customer.services@
tso.co.uk
Order enquiries
For online orders and technical enquires, contact eSupport:
Email: esupport@tso.co.uk*
Twitter:
@TSO_Publishers
Telephone: +44 (0)333 200
2425
Fax: +44 (0)333 202 5080
Text telephone: +44 (0)333
202 5077
View TSO call charges and information
For all other enquiries, contact Customer Services:
Email:
customer.services@tso.co.uk*
Telephone: +44
(0)333 202 5070
Fax: +44 (0)333 202 5080
Text telephone:
+44 (0)333 202 5077
View TSO call charges and information
Our dedicated support teams are waiting to answer your questions and will be happy to provide further information from 09:00 to 17:00 (BST/GMT) Monday to Friday. Telephone calls may be monitored or recorded for training and quality purposes.
*For data security purposes, please do not submit any credit card details in email correspondence with TSO.
Pay by post
If you would like to place an order off line:
If you would like to pay by a cheque, there is an option to 'Pay by Post' once in the 'Checkout'. Selecting this option will produce an online order form containing the items from your shopping basket.
Simply fill in your details on screen before printing, or complete by hand once printed, and post to:
TSO Customer Services
18 Central Avenue
St Andrews
Business Park
Norwich, NR7 0HR
If you would prefer an alternative payment procedure, please contact Customer Services by telephone to discuss Tel: +44 (0)333 202 5070
Quotation invoices
If you require an invoice to raise payment:
A quotation invoice can be raised as a pro forma for advance payment. Please contact our Customer Services team with the full details of your order requirements.
Tel: +44 (0)333 202 5070
View TSO call
charges and information
Email:customer.services@tso.co.uk
If you would like to pay directly by cheque, please see the section
on 'Pay by Post'
Tel: +44
(0)333 202 5070
Feedback
If you have a general query, comment or complaint:
You can sumbit general queries, comments or complaints concerning the TSO Shop by using our feedback form.
Can't find it?
If you can't find the publication you're looking for:
Take advantage of our free publication enquiry service. Complete and submit the online form and we'll endeavour to find the publication on your behalf.
Editorial enquiries
If you have an editorial query:
For all queries regarding editorial content please contact Ian Poynton, Senior Web Editor/ Web Producer, at ian.poynton@wlt.com.
DVSA (Driver and Vehicle Standards Agency)
For DVSA product enquiries:
Get the latest official revision material to pass your test first time, contact our DVSA Merchandising Team:
Tel: +44 (0) 333 200 2401
View TSO call
charges and information
BSI (British Standards Institute)
For any BSI order queries:
These are managed at TSO's Head Office, please contact the main Customer Services Team:
Tel: +44 (0)333 202 5070
View TSO call
charges and information
Email:
customer.services@tso.co.uk
Customer Comments
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