itSMF
Quick Search
Show me:
- Latest Titles
- Featured Titles
itSMF International
itSMF (the IT Service Management Forum) is a global, independent, internationally recognized not-for-profit organization dedicated to IT Service Management.
The itSMF community currently comprises 52 chapters, a number which is expected to increase throughout 2011. Each of these chapters are self managed, but receive a varying amount of guidance and support from the international body. Whilst there are variations in products and services across chapters, the core principle remains the drive towards a common end goal - excellence in ITSM.
Greening Service Management
This
publication addresses that challenge and shows how organisations can use
service management.
Book
- Published: 11 Aug 2011
- ISBN: 9780117068797
- Price: £35.00
- Published: 20 Dec 2012
- ISBN: 9780117080591
- Price: £35.00(£42.00 inc. VAT)
IT
Tools for the Business when the Business is IT
'IT Tools'
examines the specific nature of ITSM tools, including the full range of tools
to support the management of IT services. It also explores the specifics of the
architectures that underpin the selection and use of service management tools.
Book
- Published: 15 Sep 2011
- ISBN: 9780117069039
- Price: £50.00
- Published: 20 Dec 2012
- ISBN: 9780117080584
- Price: £50.00(£60.00 inc. VAT)
Creating and Driving Service
Excellence
Why do some
ITSM implementations fail to succeed? The required cultural change fails to
embed itself in the daily ITSM activities. The insight and value you will find
in these pages will last for many, many more miles.
Book
- Published: 19 Sep 2011
- ISBN: 9780117069022
- Price: £25.00
- Published: 19 Sep 2011
- ISBN: 9780117080638
- Price: £25.00(£30.00 inc. VAT)
Las
Trampas de la Integración
Designed for IT
managers and professionals, 'Las Trampas de la Integración' not only
discusses the problems that exist in the relationships between the IT service
provider and its customers but provides solutions and guidance to overcome,
improve communication and achieve cultural change.
Book
- Published: 17 Oct 2011
- ISBN: 9780117080249
- Price: £35.00
- Published: 20 Dec 2012
- ISBN: 9780117081161
- Price: £35.00(£42.00 inc. VAT)
Balanced Diversity - A Portfolio
Approach to Organisational Change
'Balanced
Diversity ' explores what is meant by organisational culture, looks at the
challenges faced by those trying to embed IT Service Management change, and
proposes the adoption of a new and innovative framework which provides a
portfolio approach.
Book
- Published: 07 Nov 2011
- ISBN: 9780117080607
- Price: £35.00
- Published: 29 Nov 2012
- ISBN: 9780117081680
- Price: £35.00(£42.00 inc. VAT)
IT
That Matters - An Executive's Guide to Maximising the strategic value from your
IT Investment
Chock-a-block
with insight, 'IT That Matters' is intended to give governing boards and non-IT
business executive's guidance to transition their IT from a cost of doing
business to a strategic asset.
Book
- Published: 20 Mar 2012
- ISBN: 9780117080614
- Price: £20.00
- Published: 29 Nov 2012
- ISBN: 9780117081185
- Price: £20.00(£24.00 inc. VAT)
Show all Subjects & Categories
