IT Service Management - ITIL
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ITIL® Foundation Handbook - Russian Translation - PDF
- TSO (The Stationery Office)
Now updated in line with the 2011 syllabus, the 'ITIL Foundation Handbook: Pocketbook from the Official Publisher of ITIL' is a quick-reference revision guide designed to help students prepare for their foundation exam. It is also a key reference aid for managers, practitioners, vendors and consultants in the workplace and while travelling.
Aligned with the ITIL 2011 publications and syllabus
Provides relevant information, and enough detail and breadth of coverage to help students to study for their foundation exam as a handy pocket size book alongside the main ITIL Service Lifestyle Suite of publications
Describes the key principles and practices of IT service management
References relevant sections of the core publications
Supersedes ITIL Version 3 Foundation Handbook
"This updated publication builds upon the success of the previous edition that sold over 123,000 copies worldwide, ensuring that those studying for their Foundation Exam have an up-to-date study aid from the official publisher." Lucy de Best, ITIL Commissioning Editor.
Colin Rudd, Chair of itSMF UK and one of the co-authors of the revised ITIL Foundation Hand-book, said, "I'm delighted that the itSMF UK Publications Group have been a key part of this important project to bring the Handbook in line with ITIL 2011. The pocket guide is an essential companion for those completing the Foundation Course and is particularly popular with the training organisations that I talk to on a regular basis."
|Format||Published||19 Dec 2016|