Service Management - ITIL® 2011 Edition Publications
Effective until 31 December 2021*, the use of printed out versions of Official AXELOS PDFs, and the use of PDFs or official eBooks on a second e-device (portable digital devices such as smartphones, tablets or laptops), is permitted when sitting an open-book exam that is proctored by PeopleCert:
*these changes will be reviewed accordingly at the end of December, taking into consideration the situation at that time.
ITIL provides a systematic and professional approach to the management of IT service provision. Based on expert advice and input from users, ITIL guidance is both current and practical, combining the latest thinking with sound common sense and guidance.
Using an holistic approach, ITIL looks at the lifecycle of a project rather than delivery sectors, with core lifecycle practices fully supported by more detailed content specific to industry, stakeholders and practice topics - strengthening the link between best practice and business benefits.
The official ITIL 2011 portfolio includes:
- ITIL Lite
- Secrets of Service Level Management
- Collaborative Consulting
- ISO/IEC 20000 and ITIL
- Building an ITIL-based Service Management Department - 2nd Edition
- Interfacing and Adopting ITIL® and COBIT®
- ITIL V3 Small-Scale Implementation
- Planning to Implement Service Management
- Agile Project and Service Management 2nd Edition
- ITIL and the Information Lifecycle: Integrating agile, DevOps and ITSM
- ITIL Guide to Software and IT Asset Management 2nd edition
View our full list of available ITIL Translations.
Download the free Introductory Overview of ITIL 2011 (PDF 4Mb).
View the full list of official ITIL 2007 Publications.
This downloadable PDF provides a short introductory overview to ITIL and ITIL processes. It can be used as an entry point, giving insight into ITIL and guiding the reader to specific topics within the ITIL core guidance publications to help them find out more.
Introduction to the ITIL Service Lifecycle
'Introduction to the ITIL Service Lifecycle' introduces IT service management and ITIL. It summarises the best practices described in the 2011 editions' core guidance, explaining the basic concepts of ITIL and providing information on each stage of the service lifecycle.
ITIL Foundation Handbook
Passing Your ITIL Foundation Exam
ITIL Practitioner Guidance
ITIL Practitioner Guidance is the essential reference text which accompanies the ITIL Practitioner qualification. Fully integrated with the ITIL Practitioner syllabus, this publication is also a practical guide that helps IT service management (ITSM) professionals turn ITIL theory into practice through case studies, worksheets, templates and scenarios.
ITIL Lifecycle Guidance and Key Element Guides
ITIL Lifecycle Publication Suite
Key Element Guide - Lifecycle Suite Books
ITIL Core individual titles and Key Element Guides
ITIL Service Strategy
Key Element Guide: ITIL Service Strategy
ITIL Service Design
Key Element Guide - ITIL Service Design
ITIL Service Transition
Key Element Guide - ITIL Service Transition
ITIL Service Operation
Key Element Guide - ITIL Service Operation
ITIL Continual Service Improvement
Key Element Guide - ITIL Continual Service Improvement
ITIL Intermediate Capability Handbooks
Release, Control and Validation ITIL 2011 Intermediate Capability Handbook
Operational Support and Analysis ITIL 2011 Intermediate Capability Handbook
Planning, Protection and Optimization: ITIL 2011 Intermediate Capability Handbook
Service Offerings and Agreements: ITIL 2011 Intermediate Capability Handbook
ITIL Maturity Model and Self-Assessment Service
ITIL Maturity Model and Self-Assessment Service
The ITIL Maturity Model and Self-Assessment Service: full self-assessment comprises more than 4,000 questions across 30 questionnaires - one questionnaire for each of the 26 ITIL processes and 4 ITIL functions. Each process or function questionnaire is made up of five parts.
ITIL Adoption Guidance
ITIL Lite: A Road Map to Full or Partial ITIL Implementation
Secrets of Service Level Management - A process owner's guide
ITIL and ISO/IEC 20000: A Practical Handbook
Building an ITIL-based Service Management Department - 2nd Edition
Interfacing and Adopting ITIL and COBIT
IT is operationally critical and strategic to an enterprise's success. Implementing best professional management practices should be a management imperative. ITIL and COBIT are two of the most widely adopted frameworks for supporting IT governance and management improvement initiatives.
ITIL V3 Small-Scale Implementation
Planning to Implement Service Management
Agile Project and Service Management 2nd Edition
ITIL and the Information Lifecycle: Integrating agile, DevOps and ITSM
How information is recorded, secured, retrieved, changed and disposed of has changed dramatically in the last few years. New developments in security, regulations, cloud computing and big data have had a significant impact on how data and knowledge are processed.