ITIL Capability
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ITIL® Service Capability
ITIL provides a
systematic and professional approach to the management of IT service provision.
Based on expert advice and input from users, ITIL guidance is both current and
practical, combining the latest thinking with sound common sense and
guidance.
Using an holistic approach, ITIL looks at the lifecycle of a project rather than delivery sectors, with core lifecycle practices fully supported by more detailed content specific to industry, stakeholders and practice topics - strengthening the link between best practice and business benefits.
The Service Capability modules are most applicable to those who are looking to gain specialized, knowledge in one or more processes, with focus on the day-to-day execution of ITIL practices and how they interact.
The official Service Capability portfolio includes:
View our full list of available ITIL Translations.
Download the free Introductory Overview of ITIL 2011 (PDF 4Mb).
View the full list of official ITIL 2007 Publications.
ITIL Intermediate Capability Handbooks
Release,
Control and Validation ITIL 2011 Intermediate Capability Handbook
Updated in line with the ITIL 2011 editions and the Release, Control and Validation (RCV) syllabus, this quick-reference guide will help you as you study for the RCV module of the ITIL Intermediate Capability qualification.
Book
Published:
04 Nov 2013
Price:
£10.95
ISBN:
9780113314331
Also available as:
PDF
Operational
Support and Analysis ITIL 2011 Intermediate Capability Handbook
Updated in line with the ITIL 2011 editions and the Operational Support and Analysis (OSA) syllabus, this quick-reference guide will help you as you study for the OSA module of the ITIL Intermediate Capability qualification.
Book
Published:
04 Nov 2013
Price:
£10.95
ISBN:
9780113314294
Also available as:
Planning,
Protection and Optimization: ITIL 2011 Intermediate Capability Handbook
Updated in line with the 2011 editions and Planning, Protection and Optimization (PPO) syllabus this quick reference guide will help you study for the PPO module of the ITIL intermediate capability qualification.
Book
Published:
31 Oct 2014
Price:
£10.95
ISBN:
9780113314546
Also available as:
Service
Offerings and Agreements: ITIL 2011 Intermediate Capability Handbook
Updated in line with the 2011 editions and Service Offering and Agreements (SOA) syllabus, this quick reference guide will help you as you study for the SOA module of the ITIL intermediate capability qualification.
Book
Published:
31 Oct 2014
Price:
£10.95
ISBN:
9780113314492
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