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ITIL® 4 Managing Professional Drive Stakeholder Value
Book and Online Subscription
Hard Copy books included in this purchase will be shipped to you once they are published in February 2020
ITIL is a widely adopted body of knowledge and best practices for successful IT Service Management that links with training and certification. ITIL 4 has evolved from the previous version by re-shaping much of the established ITSM practices in the wider context of customer experience; value streams and digital transformation; as well as embracing new ways of working, such as Lean, Agile and DevOps.
ITIL 4 provides the guidance organizations need to address new service management challenges and utilize the potential of modern technology. It is designed to ensure a flexible, coordinated and integrated system for the effective governance and management of IT-enabled services.
The 'ITIL 4 Managing Professional' range comprises the Higher Level ITIL 4 publications and follows on from ITIL 4 Foundation. Their audience ranges from those who have undertaken ITIL 4 Foundation, those in roles managing stakeholders and customer journeys, to seasoned professionals familiar with earlier versions of ITIL and other sources of industry best practice who wish to transition across to ITIL 4 and become an ITIL Managing Professional.
Drive Stakeholder Value forms one publication in the essential supporting guidance for the Managing Professional certification pathway.
Delegates must undertake all four modules of; 'Create, Deliver and Support', 'Direct, Plan and Improve', 'Drive Stakeholder Value' and 'High Velocity IT' to become an ITIL Managing Professional. All modules have a supporting publication and are available as a package with exclusive immediate online access to content to support learning.
All titles are also available as a package to support learning across all modules and in support of the ITIL 4 Managing Professional Transition Module which covers elements of all four.
This guide covers all types of engagement and interaction between a service provider and their customers, users, suppliers and partners. It focusses on the conversion of demand into value via I.T enabled services.
ITIL 4 Managing Professional, Drive Stakeholder Value will:
provide practitioners with the tools to increase stakeholder satisfaction, integral to business success in the current competitive landscape
develop knowledge of SLA design, multi-suppler management, communication, relationship management, CX and UX design and customer journey mapping
act as a reference guide that practitioners can use in their work, further studies and professional development.
We're really pleased to be able to bring online content to you as early as we can, but please be aware that it is currently in beta stage - content will update automatically as we finalise developments.
Online subscription access is available immediately as part of this package. Hard Copy books included in this purchase will be shipped to you in January 2020 as soon as they are published.
Managing Professional examinable Practices available through My ITIL.
(£174.00 inc. VAT)
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