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ABCs of Change Management: Introduction to implementing change successfully in organizations

July 2020
Bill Kelsey

IT's impact on the employee and customer experiences during COVID-19 (and beyond)

July 2020
Rae Ann Bruno

ITIL 4: a new opportunity for alignment with project management

June 2020
Jeff Jensen

Connecting the dots: itSMF International Chapter Leadership Conference 2020

May 2020
Orian Mendes

Using the ITIL 4 service value system to deal with disruption and opportunity

April 2020
Katrina Macdermid

Five ways that best practice guidance can help you be resilient during challenging times

March 2020
Maria Cobano-Conde

ITIL v3 to ITIL 4: four reasons to make the change

March 2020
Katrina Macdermid

ITIL 4 Managing Professional guidance: the toolbox you need for IT Service Management

February 2020
Maria Cobano-Conde

IT change management is all about the people

January 2020
Daniel Card

Deciding which risks to take?

December 2019
Dr Ruth Murray-Webster

What are successful PMOs made of?

November 2019
Marisa Silva

Survival guide for senior responsible owners - the business case

November 2019
Rod Sowden

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