AXELOS Blog
A full review of the ITIL 4 publications
April 2021
By Sundeep Singh, Lead Technology Service Owner - Co-op Technology
The way we work has changed. IT service management (ITSM) has evolved with modern ways of working. Digital transformation continues to shape how we approach challenges.
Essential skills for IT leaders in times of change
March 2021
By Daniel Breston, Service Management Consultant
Cast your mind back before March 2020 - the leadership in your organization probably felt that IT was:
ITSM and PPM top tips to take into 2021
February 2021
By Mark Smalley, Erika Flora, Christian F. Nissen, Barclay Rae, Akshay Anand, David Cannon, Ruth Murray-Webster, Henny Portman
2020 brought big changes to the IT service management (ITSM) and project portfolio management (PPM) practices.
What we have learned from driving stakeholder value in 2020
January 2021
By Rae Ann Bruno, President of Business Solutions Training
2020 was - I am going to say it - unprecedented! However, these unexpected circumstances catapulted the value of IT as a business partner to a new level.
Metrics that matter - reverse your approach to create KPIs that provide value
December 2020
By Rae Ann Bruno, President of Business Solutions Training
If you want to know whether you are measuring the right key performance indicators (KPIs), stop distributing your KPI reports and wait to see if anyone, whether they are business partners, other IT managers, your team, or the CIO, asks for them.
ITIL 4: Digital and IT Strategy (DITS), Erika Flora and David Cannon, Lead Editors, answer your questions
November 2020
By Erika Flora and David Cannon
Digital technology has ushered in a new age of business, society, and economy. Things work differently today than they did just 20 years ago, and they will continue to change. But many things have not changed.
The new Managing Successful Programmes (MSP ®) 5th Edition - essential guidance in a changing world
November 2020
By Dr Ruth Murray-Webster, Lead Editor of MSP 5th Edition and John Edmonds, PPM Portfolio Development Manager at AXELOS
Since 1999, Managing Successful Programmes has been a valued companion to people leading change in their organizations across all industry sectors. It has led the field for guidance on business change for two decades.
ABCs of Change Management: Introduction to implementing change successfully in organizations
July 2020
By Bill Kelsey
The Greek philosopher Heraclitus said, 'The only constant in life is change.' Change brought us into this world, and it is through change that we grow. If we did not change, we would die.
IT's impact on the employee and customer experiences during COVID-19 (and beyond)
July 2020
By Rae Ann Bruno
As it became evident that sheltering was going to be a requirement during COVID, things changed drastically and quickly for organizations.
ITIL 4: a new opportunity for alignment with project management
June 2020
By Jeff Jensen
The recent publication of ITIL 4 has created significant new opportunities for alignment with existing program and project management methodologies.
Connecting the dots: itSMF International Chapter Leadership Conference 2020
May 2020
By Orian Mendes
The itSMF International Chapter Leadership Conference was held at the end of April 2020. itSMF (IT Service Management Forum) is a global membership association for service management professionals with members ranging from individual service management practitioners to large multinational organizations.
Using the ITIL 4 service value system to deal with disruption and opportunity
April 2020
By Katrina Macdermid
In these extraordinary and challenging times, Katrina Macdermid revisits Axle Car Hire – the fictional company used to illustrate the concepts of ITIL in the official ITIL 4 guidance - to show how the company is dealing with disruption and creating social opportunity from it.
Five ways that best practice guidance can help you be resilient during challenging times
March 2020
By Maria Cobano-Conde
In these extraordinary and challenging times, Katrina Macdermid revisits Axle Car Hire – the fictional company used to illustrate the concepts of ITIL in the official ITIL 4 guidance - to show how the company is dealing with disruption and creating social opportunity from it.
ITIL v3 to ITIL 4: four reasons to make the change
March 2020
By Katrina Macdermid
As a consultant and certified ITIL 4 trainer, I am on the frontline of implementing ITIL into all kinds of workplaces and industries. More than that, I believe in ITIL.
ITIL 4 Managing Professional guidance: the toolbox you need for IT Service Management
Feburary 2020
By Maria Cobano-Conde
Evolving from the previous ITIL v3 version, ITIL 4 supports IT practitioners in navigating the modern digital work and transforming their working practices to achieve the ultimate end goal: the collaborative co-creation of value between businesses and customers.
IT change management is all about the people
January 2020
By Daniel Card
Over the years, I have visited many companies in my role as an IT consultant. I love the variety of technology, but there is something I find in many organizations that makes me feel like it is Groundhog Day.
Deciding which risks to take?
December 2019
By Dr Ruth Murray-Webster
We all have choices to make: who to vote for? A career change or staying where we are? Spend or save? In all aspects of life, we make decisions in the face of uncertainty.
What are successful PMOs made of?
November 2019
By Marisa Silva
While project management has become an established way of organizing work and delivering change in most organizations, PMOs (project management offices) have not yet fully benefited from similar recognition and their value is often challenged.
Survival guide for senior responsible owners - the business case
November 2019
By Rod Sowden
There are many reasons why programmes fail, but failure to grasp the scale of the change being delivered and weak leadership of the programme teams are often contributing factors.
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