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Service Management - ITILŪ 2011 Edition Subscriptions

ITIL official logoITIL provides a systematic and professional approach to the management of IT service provision. Based on expert advice and input from users, ITIL guidance is both current and practical, combining the latest thinking with sound common sense and guidance.

Using an holistic approach, ITIL looks at the lifecycle of a project rather than delivery sectors, with core lifecycle practices fully supported by more detailed content specific to industry, stakeholders and practice topics - strengthening the link between best practice and business benefits.

ITIL is the most widely accepted approach to IT service management in the world. ITIL can help individuals and organizations use IT to realize business change, transformation and growth.


Subscription Packs

Your ITIL journey:blue triangle arrow pointing right

Prices quoted are for single user access only. For multi-user and the packages available, please contact our dedicated digital sales team on:

email digital@tso.co.uk | telephone: +44(0)1603 696016


ITIL Foundation


The entry level certification which offers you a general awareness of the key elements, concepts and terminology used in the ITIL service lifecycle, including the links between the lifecycle stages, the processes uses and their contribution to service management practices.

ITIL Foundation Handbook ITIL Foundation Handbook

The 'ITIL Foundation Handbook: Pocketbook from the Official Publisher of ITIL' is a quick-reference revision guide designed to help students prepare for their foundation exam.

Online Online Subscription
Published: N/A
Price: £11.95

(£14.34 inc. VAT)

Sub no. 7003203


ITIL Practitioner


The newest addition to the ITIL portfolio, ITIL Practitioner has been developed to provide a step between Foundation and the Intermediate Level. Offering a practical approach it aims to improve the ability of individuals to adopt and adapt ITIL in their organizations.

ITIL Practitioner Guidance ITIL Practitioner Guidance

ITIL Practitioner Guidance is the essential reference text which accompanies the ITIL Practitioner qualification. Fully integrated with the ITIL Practitioner syllabus, this publication is also a practical guide that helps IT service management (ITSM) professionals turn ITIL theory into practice through case studies, worksheets, templates and scenarios.

Online Online Subscription
Published: N/A
Price: £50.00

(£60.00 inc. VAT)

Sub no. 7003242


ITIL Lifecycle Guidance and Key Element Guides


This suite of five core publications provide best-practice guidance across the entire IT service management lifecycle.

Introduction to the ITIL Service Lifecycle Introduction to the ITIL Service Lifecycle

'Introduction to the ITIL Service Lifecycle' introduces IT service management and ITIL. It summarises the best practices described in the 2011 editions' core guidance, explaining the basic concepts of ITIL and providing information on each stage of the service lifecycle.

Online Online Subscription
Published: N/A
Price: £25.00

(£30.00 inc. VAT)

Sub no. 7003174


ITIL Lifecycle Publication Suite ITIL Lifecycle Publication Suite

ITIL is the most widely recognised framework for IT service management in the world. This suite of the five core ITIL publications maps out the service lifecycle and provides a systematic, professional approach to the management of IT services.

Online Online Subscription
Published: N/A
Price: £265.00

(£318.00 inc. VAT)

Sub no. 7003158

You can receive a 50% discount on the 'ITIL Lifecycle Publication Suite Book' when purchased with the 'ITIL Lifecycle Publication Suite Online Subscription'. To take advantage of this offer please call +44 (0)333 200 2425 or email: subscriptions@tso.co.uk


ITIL Service Strategy ITIL Service Strategy

As the introduction, and heart, of the service lifecycle, ITIL Service Strategy is ideal for both service provider executives and their business customers.

Online Online Subscription
Published: N/A
Price: £75.00

(£90.00 inc. VAT)

Sub no. 7003147


ITIL Service Design ITIL Service Design

Through the service design stage of the service lifecycle, you can turn your strategy into a cost-effective plan that meets both current and future business needs.

Online Online Subscription
Published: N/A
Price: £75.00

(£90.00 inc. VAT)

Sub no. 7003148


ITIL Service Transition ITIL Service Transition

ITIL Service Transition provides best-practice guidance on managing service change in a timely, cost-effective manner with minimal disruption to operations, customers, users and the business.

Online Online Subscription
Published: N/A
Price: £75.00

(£90.00 inc. VAT)

Sub no. 7003155


ITIL Service Operation ITIL Service Operation

ITIL Service Operation provides best-practice guidance on efficiently and effectively delivering these services for the benefit of the business, customers and users.

Online Online Subscription
Published: N/A
Price: £75.00

(£90.00 inc. VAT)

Sub no. 7003156


ITIL Maturity Model and Self-Assessment Service


ITIL Maturity Model and Self-Assessment Service ITIL Maturity Model and Self-Assessment Service

The ITIL Maturity Model and Self-Assessment Service: full self-assessment comprises more than 4,000 questions across 30 questionnaires - one questionnaire for each of the 26 ITIL processes and 4 ITIL functions. Each process or function questionnaire is made up of five parts.

Online Online Subscription
Published: N/A
Price: £900.00

(£1,080.00 inc. VAT)

Sub no. 7003210

Also available as:

High-Level Self-Assessment Online Subscription Free!


ITIL Adoption Guidance


ITIL Lite - A Road Map to Full or Partial ITIL Implementation ITIL Lite

ITIL LITE explains which components are essential and explains how to select the appropriate components for implementation. The title is based around a project template to help readers prepare their own project. Ideal for those departments whose budgets have been reduced but who still want to improve key processes and functions.

Online Online Subscription
Published: N/A
Price: £20.00

(£24.00 inc. VAT)

Sub no. 7003246


Building an ITIL-based Service Management Department Building an ITIL Based SMD

Building an ITIL-based Service Management Department provides step-wise practical guidance to set-up an ITIL-based service management department. This edition has been updated to align with the ITIL 2011 editions by updating the text, amending figures and replacing 12 illustrations.

Online Online Subscription
Published: N/A
Price: £25.00

(£30.00 inc. VAT)

Sub no. 7003247


Secrets of Service Level Management  Secrets of Service Level Management

An ITIL process guide that describes how to plan for, design, transition, operate and improve service level management. With a practical focus and real-life examples, this book turns the theory of SLM into practice.

Online Online Subscription
Published: N/A
Price: £35.00

(£42.00 inc. VAT)

Sub no. 7003249


Collaborative Consulting Collaborative Consulting

Collaborative Consulting is a guide to IT service management consulting. It is distillation of experience in service management with ITIL that should help practitioners, consultants and managers gain insight on how to approach service management engagements.

Online Online Subscription
Published: N/A
Price: £25.00

(£30.00 inc. VAT)

Sub no. 7003252


ISO/IEC 20000 and ITIL ISO/IEC 20000 and ITIL

The purpose of ISO/IEC 20000 and ITIL is to provide your organization with a pragmatic approach to effectively implementing service management, incorporating practices from the ITIL framework and the ISO/IEC 20000 standard.

Online Online Subscription
Published: N/A
Price: £25.00

(£30.00 inc. VAT)

Sub no. 7003253


Interfacing and Adopting ITIL and COBIT Interfacing and Adopting ITIL and COBIT

IT is operationally critical and strategic to an enterprise's success. Implementing best professional management practices should be a management imperative. ITIL and COBIT are two of the most widely adopted frameworks for supporting IT governance and management improvement initiatives.

Online Online Subscription
Published: N/A
Price: £25.00

(£30.00 inc. VAT)

Sub no. 7003254


Adopting Service Governance Adopting Service Governance

Adopting Service Governance provides a useful umbrella for a number of frameworks including ITIL, TOGAF, Cobit, ITSM, BSM, Business Analysis, Programme Management, Management of Value, Management of Portfolios and Management of Risk by establishing the top-down governance of an organisation through services.

Online Online Subscription
Published: N/A
Price: £25.00

(£30.00 inc. VAT)

Sub no. 7003248