BRC Best Practice Guideline: Complaint Handling: Issue 2
PDF (English Edition)
- British Retail Consortium (BRC)
- TSO (The Stationery Office)
A comprehensive complaint handling system is an essential component of a company's safety and quality system, providing a key measure of product quality and identifying opportunities for continual improvement. These guidelines promote best practice for an effective complaints handling system.
This guideline provides a framework for users to:
Identify ways of effective complaint capture
Give guidance on handling complaints
Investigate complaints and identify corrective action required
Categorise and trend complaints
Identify opportunities for continual improvement.
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|Size||N/A||Price||£25.00 (£30.00 inc. VAT)|
|Format||Published||04 Aug 2008|
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