Service Operation (German Translation) PDF

2nd impression

Author:

Office of Government Commerce (OGC)

Publisher:

TSO (The Stationery Office)

ITIL Version 3's (V3) service lifecycle-based practice incorporates the best of V1 and V2 and tests current best practice for ITSM. Service Operation introduces, explains and details delivery and control activities to achieve operational excellence on a day-to-day basis. Readers will find many of the familiar processes from the former service support and service delivery books, which have been updated where necessary.

Each of the five core titles shares a consistent structure; the various practice elements are easily navigated and extensively cross-referenced. Concepts and guidance in this publication include:

• Managing organisational and cultural change

• Knowledge management

• Service knowledge management system

• Methods, practices and tools

• Measurement and control

• Companion best practices.

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ITIL Version 3 Lifecycle Process Model

Download 'Service Operation' Contents and Introduction in English - PDF (107KB)

Download 'Service Operation' Publication Review in English.

Download 'Service Operation' 1st Impression Amendments in English.

Download 'An Introductory Overview of ITIL V3' Pocketbook in English.

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Extent	263 pages	ISBN	9780113311798
Size	6.17Mb	Price	£85.00 (£102.00 inc. VAT)
Format	Downloadable PDF	Published	24 Dec 2008
Availability	Available Immediately