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Availability

Details of stock availability are displayed beneath the product title information on search results, product information pages and in your shopping basket:

• In stock: 1 - 2 days
  - This title will be dispatched within 2 working days.
  
• In stock: 3 - 5 days
  - This title is usually dispatched from our suppliers within 3-5 working days.
  
• Black and white copy: 1 - 3 days
  - A copy of this title will be printed in black and white by TSO upon your request. The binding method will vary from publication to publication. This title is usually dispatched within 1-3 working days.
  
• Colour copy: 3 - 5 days
  - A copy of this title will be printed in colour by TSO upon your request. The binding method will vary from publication to publication. This title is usually dispatched within 3-5 working days.
  
• Usually dispatched within 1 - 2 weeks
  - On order with the supplier - usually dispatched within 1-2 weeks.
  
• Usually dispatched within 1 - 4 weeks
  - On order with the supplier - usually dispatched within 1-4 weeks.
  
• Available to order: 2 - 3 weeks
  - Available from the publishers - usually dispatched within 2-3 weeks.
  
• This publication may take up to 28 days to compile and be dispatched
  - Usually compiled from frequently updated loose leaves this publication may take up to 28 days to prepare.
  
• Available to order
  - An order may be placed for this title - it is either out of stock or reprinting and will be dispatched when stock becomes available.
  
• Available immediately
  - This is an electronic product available to download immediately from a link provided on your order confirmation screen.
  
• Not yet published: available to order
  - This product is not yet published. However, you can place an advance order for this product which will be dispatched as soon as it is published. Please note that publication dates given are estimates only and may change without notice.
  
• Not yet published: notification of publication available
  - This product is not yet published and an advance order cannot be placed. However, you can request to be notified by e-mail as soon as it is published. Please note that any publication dates given are estimates only and may change without notice.
  
• Out of Print: but may be available to order
  - This product is out of print. However, if this product is legislation, it may be available to order as a black and white photocopy of the publication. Price and availability can be confirmed by our photocopy department, please email photocopy@tso.co.uk. For any other out of print publications, please contact the British Library who will be able to assist you. Contact details are: tel: +44 (0)1937 546363, e-mail: customer-services-orders@bl.uk, Customer Service Orders, The British Library, Boston Spa, Wetherby, LS23 7BQ, United Kingdom.
  
• Not available to order
  - This product is not available to order online. Please contact our dedicated customer services department on +44 (0)870 242 2345 or email esupport@tso.co.uk.
  

Please note that the total delivery time is equal to the sum of availability of the title and dispatch time, e.g. if availability is 2 to 3 days and dispatch time 1 day, the total delivery time will be 3 to 4 days.

Standard delivery

All orders can be delivered by standard surface mail with the the exception of BRC publications being dispatched to non-UK addresses (tracked delivery is required for these items). Alternatively, you can choose from a range of special delivery options (for TSO publications only).

For orders dispatched by a special delivery option the delivery charge will be calculated according to the weight of the order. Please note: TSO currently provides special delivery methods for TSO published titles only. All DPD Orders will need to be signed for. If a parcel cannot be signed for when delivered to a flat in a shared building, for security reasons it may not be suitable to leave a card to rearrange delivery.

Standard delivery

*Please note: on the publishers' request standard carriage and handling for their publications can be charged at higher or lower rates. For example, carriage and handling for DSA publications is set at £3.50 and 'The Official Highway Code 2007 Edition' at £2.50. The British Pharmacopoeia has set carriage options of £15 to anywhere in the UK, £35 to anywhere in Europe, £50 to the rest of the world and the ITIL Lifecyle Publication Suite has set carriage options of £7 to anywhere in the UK, £35 to anywhere in Europe, £50 to the rest of the world (these are high value items so must be sent recorded and tracked). Where products are added to the shopping basket with different specified standard carriage and handling rates the higher rate will be charged.

Overseas deliveries
As standard all orders are dispatched via standard surface mail. Estimated delivery dates are within 1-6 weeks for destinations in Europe and up to 12 weeks for the rest of the world. For TSO publications you can, however, select special delivery options: see 'Special delivery options for dispatch to a non-UK address' below for more information.

Special delivery options for dispatch of BRC publications to a non-UK address
Only available for BRC publications. If you have one or more BRC publications in your shopping basket for dispatch to a non-UK address you will be directed to select a special delivery option. For orders dispatched by a special delivery option the delivery charge will be calculated according to the weight of the order.

Special delivery options for dispatch to a UK address for all other TSO publications
Only available for TSO publications. If you have one or more TSO publications in your shopping basket you will be able to select a special delivery option for the TSO item(s). For orders dispatched by a special delivery option the delivery charge will be calculated according to the weight of the order.

*Customers in parts of Ireland and the Scottish Highlands may need to allow an additional working day for delivery.

When will I receive my order?
If the publication is in stock at time of ordering it will be dispatched within 24 hours. If you place your order after 12 noon on a Friday (or after 12 noon on the day before a Bank Holiday) your order will be dispatched the next working day. The total delivery time is equal to the sum of availability of the title and dispatch time, e.g. if availability is 2-3 days and dispatch time 1 day, the total delivery time will be 3-4 working days.

If after the expected delivery time you have not received your order, please contact our eSupport Customer Service Team, email: esupport@tso.co.uk or telephone: +44 (0)870 242 2345.

All goods lost in transit will also be replaced at no extra cost if notification is received by TSO, by telephone or writing, within 28 days of the date the original order was received by TSO or the date of publication of the goods, whichever shall be later.

Please note that any orders for non-TSO publications not fulfilled within 90 days will automatically be cancelled. You will be notified by email in this instance.

Grouping your items for delivery
Some of the items in your order may be available before others. When this happens we will send you the available titles as soon as possible and dispatch the remaining publications as soon as we receive them in our warehouse. We will only charge you for carriage and handling on the first delivery. All other packages from the same order will be delivered free of charge.

Changing your delivery option
At the foot of your shopping basket screen click on the drop-down list entitled 'Change your carriage type', make your selection, then click Update. The carriage option you have chosen will now be displayed next to each TSO item in your shopping basket. Please note: a different delivery option cannot be requested after an order has been confirmed.

VAT on delivery
If an item in your shopping basket attracts VAT, and special delivery carriage and handling charge will also be vatable.

Subscription delivery
All subscription orders are dispatched by standard surface mail (UK) or accelerated surface mail (Rest of the World) and carriage is free for these products.

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