BRC Best Practice Guideline: Complaint Handling: Issue 2

Print (English Edition)

Author:

British Retail Consortium (BRC)

Publisher:

TSO (The Stationery Office)

Price: £27.00

A comprehensive complaint handling system is an essential component of a company's safety and quality system, providing a key measure of product quality and identifying opportunities for continual improvement. These guidelines promote best practice for an effective complaints handling system.

This guideline provides a framework for users to:

• Identify ways of effective complaint capture

• Give guidance on handling complaints

• Investigate complaints and identify corrective action required

• Categorise and trend complaints

• Identify opportunities for continual improvement.

Please note: This publication is also available to purchase as a downloadable PDF, please see below.

Extent	22 pages	ISBN	9780117025745
Size	A4	Price	£27.00
Format	Paperback	Published	12 Aug 2008
Availability	Colour copy: 3 - 5 days	Delivery	Delivery options and charges