ITIL Publication Reviews
ITIL 2011 Edition
ITIL Lifecycle Suite - Publication Review by Project Mentor, Shirley Lacy
Business and technology change continues to advance rapidly. In
2007, ITIL recognised the emerging trends towards governance of IT, risk
management, standardisation, globalisation, sustainability and different
sourcing strategies. Since 2007, when the
ITIL Service Lifecycle
books were published, trends have continued to emerge and the ITIL
update incorporates the latest thinking. ...more
ITIL Service Strategy - Publication Review by David Cannon
'ITIL Service
Strategy' provides guidance on the importance for all organizations
of a well defined business strategy, underpinned by an effective IT strategy.
ITIL Service Strategy is the starting point in the ITIL service lifecycle,
setting the vision, direction and many of the goals, objectives, policies,
requirements and targets for the other lifecycle stages and the processes and
functions within them....more
ITIL Service Design - Publication Review by Lou Hunnebeck
'ITIL Service
Design' provides guidance for the design of appropriate and
innovative IT services to meet current and future agreed business requirements.
It describes the principles of service design and looks at identifying,
defining and aligning the IT solution with the business requirement. It also
introduces the concept of the service design package and looks at selecting the
appropriate service design model. This publication covers the methods,
practices and tools to achieve excellence in service design. It discusses the
fundamentals of the design processes and attends to what are called the 'five
aspects of service design'....more
ITIL Service Operation - Publication Review by Randy Steinberg
'Service
Operation' is where the business finally realizes the value of their
IT investments. It achieves this by delivering IT services to the business,
customers and users day-to-day, ensuring that quality levels agreed with them
are met or exceeded. IT delivery organizations face many challenges with this
objective. Whether to focus more on being proactive versus being reactive,
delivering high quality while reducing costs, or focusing on stability versus
responsiveness to the business - all present a delicate balancing act that
occurs every day....more
ITIL Service Transition - Publication Review by Stuart Rance
'ITIL Service
Transition' provides guidance on how to manage many different kinds
of transition. Following this guidance will help to ensure that the
requirements from service strategy, developed in service design, are
effectively realized in service operation while controlling the risks of
failure and subsequent disruption....more
ITIL Continual Service Improvement - Publication Review by Vernon Lloyd
'ITIL Continual Service
Improvement' provides guidance for the identification of improvement
opportunities in all aspects of the service lifecycle. Feedback from any stage
of the service lifecycle can be used to identify improvement opportunities for
any other stage of the lifecycle. ITIL Continual Service Improvement also looks
at the changing business outcome requirements and suggests how these
requirements can be met by the delivery of ever increasing quality IT
services....more
Introduction to the ITIL Service Lifecycle, 'The Missing ITIL Manual You Always Wanted' – Publication Review by David Norfolk
Visit
www.bloorresearch.com/blog/the-norfolk-punt/2012/3/missing-itil-manual-wanted.html
to read this review....more
ITIL 2007 Edition
ITIL Lite: A Road Map to Full or Partial ITIL Implementation - Review
ITIL Lite: A Road Map to Full or Partial ITIL Implementation takes what could be viewed as a complicated subject and breaks into easily understandable and manageable chunks. It does not insist on using only one aspect of Best Practices but instead encourages and promotes an amalgamation of approches to achieve the required result for individual organisations. The recognition and acceptance that one size does not fit all is very well used and explained. ...more
ITIL V3 Small-Scale Implementation – Publication Review by Ivor Macfarlane, Chair of itSMFI's International Publications Executive Sub-Committee (IPESC)
As ITIL has evolved over its 20 year life, much has changed – not least the recognition of service management's importance to every organisation, regardless of size. A book specifically supporting the application of ITIL principles to small organisations was published in 1995, within the first version of ITIL. This was revised to support the guidance of ITIL V2 and has now been revamped as an ITIL V3 book....more
Passing your ITIL Intermediate Exams – Publication Review by Dwight Kayto, President of Art of Change
When 'Passing your ITIL Intermediate exams' came out I was quite pleased to see such a book become available to help those attending the intermediate courses. As an accredited trainer I know firsthand the additional level of difficulty students' face in these courses. I hoped the book would be useful and to cut to the chase let me say I highly recommend it. ...more
Service Strategy Review
Service Strategy provides guidance on developing service-based business models and strategies. It defines the value creating context and principles of service management that shape decisions, policies and processes across the ITIL Service Lifecycle. Service Strategy defines the objectives, resources, and constraints within which services and the relationships they define with customers are to be managed.
...more
Service Design Review
Service Design is about ensuring that services are designed to align and match the current and future requirements of the business. This title provides guidance on the production and maintenance of IT policies, architectures, processes, systems and documents for the design of appropriate and innovative IT service solutions and processes. ...more
Service Transition Review
Service Transition provides guidance on delivering change to the service portfolio and through the service lifecycle. It covers how the requirements of Service Strategy encoded in Service Design are effectively realised in Service Operations while controlling the risks of failure and disruption. The success of Service Transition lies in the ability of Service Operations to support the business processes via the installed service base and the ability of Continual Service Improvement to measure the new or changed service....more
Service Operation Review
Service Operation is about delivering on the promises made during the Strategy and Design phases of the Service Lifecycle. It achieves this by making sure that the people, processes and technology that deliver IT Services are all working to the same set of objectives....more
Continual Service Improvement Review
Continual Service Improvement (CSI) is, as its name implies, an ongoing practice that is woven into the fabric of an organisation as opposed to a reactive response to a specific situation or a temporary crisis. Whether an organisation is making large scale or incremental improvements, it is the role of every person in the IT department to identify opportunities to improve services and IT Service Management processes....more
ITIL Version 2
Introduction to ITIL: No Nonsense Approach
ITIL is best practice for IT Service Management of that there is no doubt. However, it does sometimes seem a little "Utopian" in its approach. How refreshing then to find a book that is more down to earth with all the appropriate pieces there but in an easy to read understandable format. The ITIL purists amongst us may find some parts challenging to their views of ITIL, but that is the way of progress. To quote a colleague "I am one of ITILs biggest supporters but also one of its most fierce critics". I find this book open, well written with really useful hints and advice....more
Service Support Review
Horror stories abound. If they keep you awake at night, then this is the book to ensure a peaceful sleep - once you have acted on its advice!...more
Service Delivery – The Other Half
Service Delivery is the often neglected "other half" of the ITIL pair....more
Software Assest Management – Are you so busy fighting fires that you don't have time to get much real work done?
Are you fighting problems like unending patch distribution, users who refuse to follow purchasing and installation policies, IT support made difficult by uncontrolled desktop environments, management which won't support you when you try to make an issue of anything, and vendors threatening licensing audits?...more
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