ITILŪ Service Design - PDF
- Cabinet Office
- TSO (The Stationery Office)
Through the service design stage of the service lifecycle, you can turn your strategy into a cost-effective plan that meets both current and future business needs. ITIL Service Design provides a best-practice framework that will give you the knowledge and skills necessary to design IT solutions that consistently meet customer requirements and deliver business benefits.
A well-defined, best-practice approach to IT service design that covers the principles, methods, practices and tools required to create effective, measureable and scalable services
Demonstrates how implementing service design can deliver significant business benefits, including reduced costs, improved quality and consistency of service and greater customer satisfaction
Provides working templates and examples of how the IT service design principles can be applied
Part of the ITIL lifecycle suite - the only source from which the ITIL exam questions are taken.
ITIL Service Design is part of the most widely recognised framework for IT service management in the world, utilised by thousands of organizations - small and large - within both the public and private sector.
To deliver the best possible IT service management strategy, the recommendation is that ITIL Service Design should be used in conjunction with the other core ITIL best-practice publications - ITIL Service Strategy, ITIL Service Transition, ITIL Service Operation and ITIL Continual Service Improvement.
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> ITIL Update FAQs - October 2011 (PDF - 677Kb)
> ITIL 2011 Edition Publication Reviews (opens in new window)
> ITIL Recommended Reading Diagram (PDF - 66.5Kb)
|Size||14.6Mb||Price||£85.00 (£102.00 inc. VAT)|
|Format||Downloadable PDF||Published||23 Aug 2011|