Information Technology

The book 'The ISM Method: Past, Present and Future of IT Service Management' describes a revolutionary approach on how to successfully implement IT service management (ITSM) in an easier, faster, cheaper, and especially more effective way. ...more

• Published: 06 Feb 2013
• ISBN: 9780117081819
• £35.00 (£42.00 inc. VAT)

Successfully embedding change is one of the biggest challenges faced by organisations. 'Balanced Diversity - A Portfolio Approach to Organisational Change PDF' explores what is meant by organisational culture, looks at the challenges faced ...more

• Published: 29 Nov 2012
• ISBN: 9780117081680
• £35.00 (£42.00 inc. VAT)

Citing award-winning cases, work done by the MIT Sloan School Center for Information Systems Research (CISR), prestigious faculty of the Harvard Business School and others the author distils and serves-up the Eight Imperatives that leaders must ...more

• Published: 29 Nov 2012
• ISBN: 9780117081185
• £20.00 (£24.00 inc. VAT)

The book 'The ISM Method: Past, Present and Future of IT Service Management' describes a revolutionary approach on how to successfully implement IT service management (ITSM) in an easier, faster, cheaper, and especially more effective way. ...more

• Published: 29 Nov 2012
• ISBN: 9780117081062
• £35.00

'Designing and Transforming IT Organizations' is the introduction book to a series of (initially) six books that will provide background considerations, theory, instructions, and practical guidance for setting up organization structures in the context of improvement projects. ...more

• Published: 16 Aug 2012
• ISBN: 9780117080744
• £45.00

ITIL Lite has been updated to align with the ITIL 2011 editions. This new edition reflects the latest ITIL best practice, it is aimed at encouraging organizations to adopt ITIL by selecting and implementing key ITIL 2011 components. ...more

• Published: 17 Oct 2012
• ISBN: 9780113313839
• £30.00

Written by the original authoring team for the ITIL 2011 manuals, this 'Key Element Guide Suite' provides a handy reference to the content contained within the core ITIL Lifecycle publications. They discuss ITIL and its evolution and the need for the Service Lifecycle approach....more

• Published: 31 Jul 2012
• ISBN: 9780113313709
• £44.95

'Broadband for All - An Alternative Vision (HL 41)' reports that the Government is preoccupied with speed, rather than focusing on access and the imperative of creating a 'future proof' national network which is built to last. The Committee is concerned that the Government's investment in this area ...more

• Published: 31 Jul 2012
• ISBN: 9780108476136
• £14.50

'Open Data White Paper: Unleashing the Potential (Cm. 8353)' sets out clearly how the UK will continue to unlock and seize the benefits of data sharing in a responsible way. ...more

• Published: 28 Jun 2012
• ISBN: 9780101835329
• £16.00

Endorsed by the Official ITIL Accreditor and updated in line with the 2011 syllabus, this bestselling study aid is the ideal companion for students preparing for their ITIL Foundation Exam....more

• Published: 04 Apr 2012
• ISBN: 9780113313563
• £22.00 (£26.40 inc. VAT)

Endorsed by the Official ITIL Accreditor and updated in line with the 2011 syllabus, the bestselling study aid 'Passing your ITIL Foundation Exam - 2011 Edition' is the ideal companion for students preparing for their ITIL Foundation Exam....more

• Published: 29 Feb 2012
• ISBN: 9780113313556
• £22.00

'Malware and Cyber Crime (HC 1537)' reports that malicious software - designed to infect computers to steal bank details and identity information - poses a growing threat in the UK as more people use the internet and an increasing ...more

• Published: 02 Feb 2012
• ISBN: 9780215041555
• £14.50

Now updated in line with the 2011 syllabus and endorsed by APM Group, the official ITIL Accreditor, the 'ITIL Foundation Handbook: Pocketbook from the Official Publisher of ITIL' is a quick-reference revision guide designed to help students prepare for their foundation exam. It is also a key reference aid for ...more

• Published: 31 Jan 2012
• ISBN: 9780113313501
• £109.50

'Introduction to the ITIL® Service Lifecycle' introduces IT service management and ITIL. It summarises the best practices described in the 2011 editions' core guidance, explaining the basic concepts of ITIL and providing information on each stage of the service lifecycle....more

• Published: 30 Dec 2011
• ISBN: 9780113313099
• £30.00

Successfully embedding change is one of the biggest challenges faced by organisations. 'Balanced Diversity - A Portfolio Approach to Organisational Change' explores what is meant by organisational culture, looks at the challenges faced by those trying ...more

• Published: 07 Nov 2011
• ISBN: 9780117080607
• £35.00

Designed for IT managers and professionals, 'Las Trampas de la Integración' not only discusses the problems that exist in the relationships between the IT service provider and its customers but provides solutions and guidance to overcome, improve communication and achieve cultural change. All content follows the ITIL® guidance....more

• Published: 17 Oct 2011
• ISBN: 9780117080249
• £35.00

For over 20 years IT Service Management (ITSM) has been considered globally accepted best practice. The industry experts of this century agree on its value. Why then do some ITSM implementations fail to succeed? Research has concluded that often, the reason for this is a lack of executive commitment. ...more

• Published: 19 Sep 2011
• ISBN: 9780117069022
• £25.00

For over 20 years IT Service Management (ITSM) has been considered globally accepted best practice. The industry experts of this century agree on its value. Why then do some ITSM implementations fail to succeed? Research has concluded that often, the reason for this is a lack of executive commitment. ...more

• Published: 19 Sep 2011
• ISBN: 9780117080638
• £25.00 (£30.00 inc. VAT)

Very little has been written on the practices that should be adopted when selecting and implementing software tools and most of it is from the perspective of the processes that these tools support....more

• Published: 15 Sep 2011
• ISBN: 9780117069039
• £50.00

'Managing Successful Programmes Manual' combines rigour and flexibility, helping all organizations - public sector and private, large and small - achieve successful outcomes from their programme management time and time again. With change ...more

• Published: 30 Aug 2011
• ISBN: 9780113313273
• £45.00

The ITIL 2011 Editions have been updated for clarity, consistency, correctness and completeness. ...more

• Published: 23 Aug 2011
• ISBN: 9780113313129
• £85.00 (£102.00 inc. VAT)