BRC Best Practice Guideline: Complaint Handling: Issue 2

PDF (English Edition)

Author:

British Retail Consortium (BRC)

Publisher:

TSO (The Stationery Office)

Price: £25.00 (£30.00 inc. VAT)

A comprehensive complaint handling system is an essential component of a company's safety and quality system, providing a key measure of product quality and identifying opportunities for continual improvement. These guidelines promote best practice for an effective complaints handling system.

This guideline provides a framework for users to:

• Identify ways of effective complaint capture

• Give guidance on handling complaints

• Investigate complaints and identify corrective action required

• Categorise and trend complaints

• Identify opportunities for continual improvement.

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Extent	22 pages	ISBN	9780117025820
Size	N/A	Price	£25.00 (£30.00 inc. VAT)
Format	PDF	Published	04 Aug 2008
Availability	Available Immediately