Service Design (French Translation) Book

Author:

Office of Government Commerce (OGC)

Publisher:

TSO (The Stationery Office)

Price: £85.00

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In order to meet the current and future business requirements, 'Service Design' provides guidance on the production and maintenance of IT policies, architectures, and documents for the design of appropriate and innovative IT infrastructure service solutions and processes.

'Service Design' has been translated into French by the French and Canadian Chapters of itSMF. Each of the five core titles shares a consistent structure; the various practice elements are easily navigated and extensively cross-referenced. Concepts and guidance in this publication include:

• Service design objectives and elements

• Selecting the service design model

• Cost modelling

• Benefit/risk analysis

• Implementing service design

• Measurement and control

Related resources:

• View this page in French - Word document (422KB)

Extent	334 pages	ISBN	9780113311620
Size	215 x 280mm	Price	£85.00
Format	Paperback	Published	14 Oct 2009
Availability	In Stock: 1 - 2 days	Delivery	Delivery options and charges